CAR RENTAL REVIEWS ON EUROPCAR AT PARIS CHARLES DE GAULLE AIRPORT, CDG

When I arrived at the store, the car I had reserved was unavailable. They offered me two options: either pay an extra 500 euros to rent a sedan or add nearly 1000 euros for a larger BMW X5. Since my reservation pick-up time had passed, refunds were not allowed. Ultimately, I had to pay three times the original price to rent a car. The service attitude was terrible, the pick-up process was slow, and their stance was basically 'either pay more or forfeit the prepayment.' I've had over ten years of car rental experience across many countries, but this was my first time booking through Zuzuche, and it turned out to be a very disappointing experience.

Very good.

Overall, it's acceptable, but the car wasn't cleaned at all. The windows and exterior were very dirty. I had to get cleaning solution myself to clean it, otherwise the windows were completely covered in bug remains.

Very satisfied.

Satisfactory

Overall, if you plan to visit multiple countries in Europe, driving is more convenient, especially when traveling with children or carrying a lot of luggage. Rental prices are affordable, and for groups of three or more, renting a car is likely the most cost-effective option.

Not bad

Overall very good, just like the description. Since I purchased full insurance, I skipped the insurance they recommended, paid the deposit, and that was it.

The staff was friendly and the car was easy to drive.

Europcar maintains its consistent high quality.

Very satisfied

There were no clear instructions for returning the vehicle. A red area was marked as the return zone, so I parked there, but I was informed that a 5.7 euro fee was required. Later, I was told I had parked in the wrong area. Even as a French speaker, I made a mistake. The return agent mentioned that many others make the same error and suggested having clearer instructions.

Satisfied

Satisfied overall, except for vehicle maintenance. The exterior was clean and new, but the engine oil light came on the second day, and I had to buy oil to refill it myself! The steering wheel vibrated at high speeds.

Satisfied

The price has gone up a lot compared to when I rented a car a few years ago, but the service is really good.

Excellent

A small scratch was priced at 500 Euros.

The car rental company provided excellent service and patiently answered all my questions.

Not bad.