Excellent

The practice of upselling insurance and suggesting a model change is very unpleasant. The main goal seemed to be to increase my expenses without considering my actual needs, which I do not appreciate. The condition of the car was very poor. I've rented cars in France many times before, and this is the first time I've encountered such a situation.

The staff said there were no cars available and they needed to be arranged, which would take up to 25 minutes. However, I ended up waiting 45 minutes for the car. The staff's service attitude was acceptable.

I arrived late to pick up the car, and my reserved model or an equivalent was not kept for me. I was forced to take another model, which was an electric car. It consumed energy very quickly and was not even fully charged when handed to me. Although the display showed 400 kilometers when fully charged, it could barely cover 200 kilometers in reality. I didn't dare to use the air conditioning. The experience was very poor. Additionally, they didn't provide an invoice for the cost promptly after the car exchange. Calling customer service was also challenging, especially choosing English language service. Overall, the experience was very disappointing, worse than SIXT.

The QEEQ platform is excellent, I've always used it. But, never rent from Enterprise... they're very shady...