9.6 /10 Excellent
Reviewed: Saturday, May 3, 2025
Like: The staff was very nice, offered me nice upgrade.
Read More >8.7 /10 Very good
Reviewed: Saturday, May 3, 2025
Car not the one ordered
Paid extra for no excess insurance but was expected to pay €1900 because not taken out with Europcar
Billed for petrol on return even though car was full tank
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
The actual status of car is provided in the statement of return after vehicle is returned, however the same should be more helpful to be shared at start to make driver aware about existing limitations or damages if any.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The car was brand new and we enjoyed the overall experience from Pick up the whole drive and drop off
Benjamin the person who assisted us while pick up was very helpful and joyful person
Read More >9.3 /10 Excellent
Reviewed: Saturday, May 3, 2025
I DONT GET MY DOPAST YET?
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The staff was really good and the pick up and drop process was hassle free. The cars Europecar rent is in fabulous and they always have good options that suit your requirement. Live Europecar.
Read More >9.7 /10 Excellent
Reviewed: Saturday, May 3, 2025
The car changed from VW-TROC to JEEP Reneger.. it was Ok
Read More >8.7 /10 Very good
Reviewed: Saturday, May 3, 2025
I got a very clean and nice car, but:
Tires were very used at the front and I got a fine from police.
One of the tire was punctured coarsely repaired.
I had to replace both tires at the front, as per regulation after having called Europcar. 3 months after, I still didnt get any feedback from them.
Very disappointing.
Read More >4 /10 Average
Reviewed: Saturday, May 3, 2025
Staff at Roissy airport agency very unpleasant and not accomodating. the car was very dirty (seats dirty and dog fur inside) and car body very damaged (10 existing damages). at middle travel, the car had a lack of oil so we have to find europcar in Brive for filling.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
希望したものとは違ったが、同等の車が用意されており、とても満足した。
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
Their efficiency is very slow
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very simple and convenient, but the return location is a bit hard to find. It's recommended not to return the car in the city center. However, the return process is quite simple; just park the car and hand over the keys without any inspection.
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
The staff's service was good, but the return location was incredibly hard to find!
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
Do not rent from this rental company, Europcar at Paris Charles de Gaulle Airport. When renting the car, they will pre-authorize an amount higher than the actual rental cost, with the excess being the deposit. After your rental period ends, the company does not charge you the actual amount but the highest pre-authorized amount. For example, if your rental is 1000 euros, they will pre-authorize 1100 euros, with the extra 100 euros as a deposit. While this seems normal at the start, by the time you return the car, they actually charge you 1100 euros despite the agreed rental fee. Since you are already back home at this point, any efforts to argue through platforms like QEEQ will be met with various excuses, such as not overcharging, banking issues, etc. Additionally, contacting this rental company via phone is not free. When I called, they claimed I had violations, which contradicted the reply from QEEQ. Also, the cars from this rental company are in poor condition, with high mileage. Avoid renting from Europcar, even though they offer cheap prices.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Pretty good, rented cars a few times, and Europcar was the best among them. AVIS/BUDGET had bad reviews. Europcar clearly and thoroughly explained the additional insurance options, and we could choose whether or not to include them. I made a mistake with BUDGET, not realizing they added insurance and services without my consent and signed the contract without noticing. BUDGET staff seemed intentionally misleading, but I won't go into details. If you're interested, you can message me privately. Even though this is a review for Europcar, I wanted to mention BUDGET. It made me resolve to always give BUDGET a bad review whenever possible. Honestly, I wouldn't be reviewing Europcar if it wasn't to criticize BUDGET.
Read More >4 /10 Average
Reviewed: Saturday, May 3, 2025
The car is very bad and broken.
Read More >4 /10 Average
Reviewed: Saturday, May 3, 2025
Poor after-sales efficiency and arbitrary charges.
Read More >4 /10 Average
Reviewed: Saturday, May 3, 2025
Too inefficient, the staff works too slowly.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The service at Europcar was excellent.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
Other customers (regular Europcar clients) take 5-10 minutes. Our family rented two cars, and it took a total of 1.5 hours! I have records, feel free to verify! There was no line, just very slow processing! For the child seat, they told us to just go directly. When inspecting the car, there was no one in the office; we waited for over ten minutes. When we returned to the front desk, they said the person had gone for lunch!
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
The store is near the airport exit, making it relatively easy to find. After arriving at the store, we waited in line for about 15 minutes. During the procedure, the staff recommended additional insurance but did not force us to buy it. After completing the pickup procedure, we waited for about 15 minutes before the staff handed us the car keys and informed us of the car's location. It took us about 5 minutes to find the car. We had originally booked a Peugeot 5008 (7-seater), but upon pickup, we were upgraded to a Nissan X-Trail (7-seater). The vehicle was relatively new and well-equipped. Although there were a few noticeable scratches on the body that had not been repaired, it did not affect the driving.
Read More >4 /10 Average
Reviewed: Saturday, May 3, 2025
Insufficient reminders about the terms of service caused some misunderstandings later on.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
At the counter, we repeatedly reminded them that we had already purchased insurance domestically and didn't need any additional insurance. However, taking advantage of our language barrier, they still added over 500 euros worth of insurance. This is blatant insurance fraud!!! Please, Zuzuche, contact the car rental company and get us a fair resolution!!!
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
Only one staff member was serving, and the two customers ahead of me waited for an hour.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
The queue was very long.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
It's beyond words, I was extremely frustrated
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
Long waiting time. Our number was already displayed on the screen, but we still waited for over 10 minutes. Not sure what the staff was doing. During the paperwork, the rental staff kept recommending us to upgrade the car model, costing an extra 85 euros. After we declined, they continued to push for various reasons such as it being flashy, luxurious, and discounted. This made the process very slow. They also kept pushing insurance, resulting in the entire process from queuing to getting the car taking more than an hour! Very dissatisfied.
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
The service is acceptable, and the paperwork was processed quickly.
Read More >4 /10 Average
Reviewed: Saturday, May 3, 2025
Unclear fees, too many additional charges.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
Very bad
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
In simple terms: they tried every possible way to upsell additional services! Then they tried to push higher-priced cars on us, claiming that the car we rented wasn't available. I had booked an automatic, but they gave me a manual. I specifically pointed out the scratches on the car during pickup, but during drop-off, they said there was no record of it, implying the damage was our fault. It was only when I provided the photos taken during pick-up that they waived the charge.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Overall, everything felt pretty good.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
Low efficiency. Explanations were unclear.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
Average, constantly promoting their add-on services.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
1. I already purchased full insurance on Zuzuche. When picking up the car, I told the staff in English that I didn't need insurance. They gave me a contract in French and pointed out a €950 charge, explaining that it was the deposit and emphasized that it was a credit card pre-authorization, not a fee. However, the €950 included €650 for insurance, which wasn't mentioned at all. The entire insurance contract was in French, which I couldn't understand. As it was my first time renting a BENZ V-Class car, I accepted the €950 deposit as reasonable and signed the contract, not realizing I had bought extra insurance. After returning the car and coming back home, I received three invoices from the car rental company for €650 in insurance and two €875 car damage fees. Despite already having the company's insurance, I was charged a total of €1750 for car damages.
Read More >4 /10 Average
Reviewed: Saturday, May 3, 2025
The vehicle did not match the reservation at all, and the actual charge of $350 was far from the budget. Additionally, the available models in the store did not match the reserved ones. Being in a foreign country with no other options, I had to make do. Overall, it made me feel cheated.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very satisfied
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
The car provided did not match the reservation. The description mentioned it could fit three suitcases, but it could only fit one 24-inch suitcase and one 20-inch suitcase. They kept trying to upsell me on car and insurance upgrades. The car had many scratches on the driver's door.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
The provided car did not match the one I reserved. The description mentioned it could fit three suitcases, but it could only fit one 24-inch and one 20-inch suitcase. They kept trying to upsell me on a car upgrade and insurance. The car had many scratches on the driver's door.
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
There weren't many people in line at the rental office, but the process was typically slow in a French way.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
Europcar forced us to buy extra insurance during the rental process. Due to language barriers, it was assumed we agreed by default. This resulted in us paying over 4000 RMB more for insurance. This feels like a consumer trap and makes us question the company's integrity.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
The staff had a very bad attitude during pickup.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
The service was good. When returning the car, they tried to say that the existing scratches were caused by us, but upon showing the photos taken during pickup, the staff said it was okay.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
Picking up the car was quite complicated. First, they didn't have the car model we booked and kept pushing us to upgrade. The rental company even had a Chinese-speaking person call us to persuade us to upgrade. After we insisted on not upgrading, they initially said there were no cars and we'd have to wait 30 minutes. I agreed to wait, but then the customer service representative disappeared. After half an hour, they still hadn't returned, so we had to find another representative to finally get the keys. When we went to the parking lot to pick up the car, the attendant wasn't there either. We waited around 20 minutes without seeing anyone. Since we were in a hurry, we inspected the car ourselves and left as there were no issues.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Located inside the airport, convenient to pick up and return.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Excellent
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
Simple and clear, quite good.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
No upselling, good service attitude
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very satisfied
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
Waited three hours to get the car
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
They keep pushing insurance. It's really annoying, they push it a lot when you pick up the car. If you don't buy it, they get rude instantly.
Read More >7 /10 Good
Reviewed: Saturday, May 3, 2025
We struggled to understand why a pin head size mark ( this is not an exaggeration) on the windscreen was the focus of attention especially given the very dirty car we were given at pick up.
Fortunately my wife had photographed every surface of the car at pick up and she was able to identify the pin head on one of the photographs.
This really concerned us as a trust issue for us with Europecar.Their cut off for what is an issue with a car being returned seems very out of step with other companies which use the size of a coin as the cut off.
Are Eoropecar trying to set up customers for pay outs or was this just one over zealous employee?
I would appreciate a response to this question
Thanks
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Excellent service! Since I often rent cars from EUROPCAR, I was given priority service after queuing. As it's a European Union-wide chain, my personal rental information was recognized immediately. The whole car rental process took less than five minutes. The car handover was quick, and the return inspection was very efficient too. During the recent Olympic period, the car's GPS provided real-time navigation information, which was fantastic. I rented a Hyundai, but due to unavailability, I was upgraded to an Audi that had only 2,000 kilometers on it.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Everything went smoothly. I have rented cars from them multiple times. The car was in good condition, and any damages on the car were clearly documented in the contract. The service staff were very efficient. Overall, a good experience.
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
Very satisfied. Charging facilities in France are now more commonly available at supermarkets and hotels.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Overall communication was smooth.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Upon arrival at the store, you need to enter your order number on the machine to get a queue number. They have a priority policy for members, and both service counters prioritize members. This caused a long wait for non-members like me, which I found unreasonable and unfair. I suggest having one counter for members and others for non-members.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The service was great and efficient.
Read More >4 /10 Average
Reviewed: Saturday, May 3, 2025
The service was way too slow. Sixt Car next door was much quicker. At Europcar in CDG, you have to take a number and wait in line. On top of that, the car was faulty—the transmission had issues, and it could only go up to 100 km/h on the highway.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
It's acceptable.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The car rental company provided excellent service and patiently answered all my questions.
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
Overall, if you plan to visit multiple countries in Europe, driving is more convenient, especially when traveling with children or carrying a lot of luggage. Rental prices are affordable, and for groups of three or more, renting a car is likely the most cost-effective option.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very good.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Not bad
Read More >
