Easy and hassle free car rental service.

Not bad

There weren't many people in line at the rental office, but the process was typically slow in a French way.

1. I already purchased full insurance on Zuzuche. When picking up the car, I told the staff in English that I didn't need insurance. They gave me a contract in French and pointed out a €950 charge, explaining that it was the deposit and emphasized that it was a credit card pre-authorization, not a fee. However, the €950 included €650 for insurance, which wasn't mentioned at all. The entire insurance contract was in French, which I couldn't understand. As it was my first time renting a BENZ V-Class car, I accepted the €950 deposit as reasonable and signed the contract, not realizing I had bought extra insurance. After returning the car and coming back home, I received three invoices from the car rental company for €650 in insurance and two €875 car damage fees. Despite already having the company's insurance, I was charged a total of €1750 for car damages.

In simple terms: they tried every possible way to upsell additional services! Then they tried to push higher-priced cars on us, claiming that the car we rented wasn't available. I had booked an automatic, but they gave me a manual. I specifically pointed out the scratches on the car during pickup, but during drop-off, they said there was no record of it, implying the damage was our fault. It was only when I provided the photos taken during pick-up that they waived the charge.

The store is near the airport exit, making it relatively easy to find. After arriving at the store, we waited in line for about 15 minutes. During the procedure, the staff recommended additional insurance but did not force us to buy it. After completing the pickup procedure, we waited for about 15 minutes before the staff handed us the car keys and informed us of the car's location. It took us about 5 minutes to find the car. We had originally booked a Peugeot 5008 (7-seater), but upon pickup, we were upgraded to a Nissan X-Trail (7-seater). The vehicle was relatively new and well-equipped. Although there were a few noticeable scratches on the body that had not been repaired, it did not affect the driving.