It might have been rush hour, waited for almost an hour.

The car provided did not match the reservation. The description mentioned it could fit three suitcases, but it could only fit one 24-inch suitcase and one 20-inch suitcase. They kept trying to upsell me on car and insurance upgrades. The car had many scratches on the driver's door.

In simple terms: they tried every possible way to upsell additional services! Then they tried to push higher-priced cars on us, claiming that the car we rented wasn't available. I had booked an automatic, but they gave me a manual. I specifically pointed out the scratches on the car during pickup, but during drop-off, they said there was no record of it, implying the damage was our fault. It was only when I provided the photos taken during pick-up that they waived the charge.

Too inefficient, the staff works too slowly.

Staff at Roissy airport agency very unpleasant and not accomodating. the car was very dirty (seats dirty and dog fur inside) and car body very damaged (10 existing damages). at middle travel, the car had a lack of oil so we have to find europcar in Brive for filling.