They keep pushing insurance. It's really annoying, they push it a lot when you pick up the car. If you don't buy it, they get rude instantly.

Very satisfied

The service was good. When returning the car, they tried to say that the existing scratches were caused by us, but upon showing the photos taken during pickup, the staff said it was okay.

In simple terms: they tried every possible way to upsell additional services! Then they tried to push higher-priced cars on us, claiming that the car we rented wasn't available. I had booked an automatic, but they gave me a manual. I specifically pointed out the scratches on the car during pickup, but during drop-off, they said there was no record of it, implying the damage was our fault. It was only when I provided the photos taken during pick-up that they waived the charge.

Poor after-sales efficiency and arbitrary charges.