CAR RENTAL REVIEWS ON ENTERPRISE AT PARIS CHARLES DE GAULLE AIRPORT, CDG

The rental company does not match the description.

Not bad

Fairly satisfied

The staff was very friendly and even recommended a local app.

Average

We proactively purchased full insurance. The staff was very friendly and accommodating, and they upgraded our vehicle.

Like: Brand new car, very low mileage.

The service at the Enterprise branch in Paris airport was excellent, and the pick-up and drop-off process was straightforward and quick.

Unjustified charges

It mainly depends on the staff. The girl handling the car return was efficient, while the guy during pickup was slow like an old lady. The car was an XC60 T6 RECHARGE top model with Harman Kardon audio.

The car pickup was convenient, but there was a bit of a line.

The price was very cheap and cost-effective. I originally booked a Ford Edge, but when picking up the car, they replaced it with a Renault seven-seater hybrid SUV, which was very fuel-efficient. Returning the car was extremely difficult to figure out; I highly recommend locating the return area in advance. It took me an hour and a half circling the airport to find the drop-off spot.

The reserved time was not honored, and I had to wait over two hours to get the car. When expressing dissatisfaction to the counter staff, they even threatened to cancel the order. Their attitude was very rude.

Average experience, not highly recommended. The car was dirty with multiple damages, which I had already pointed out during pickup. After returning the car, the rental company still tried to charge me for damages. Their internal processes are poorly managed, leading to a bad experience. I suggest thoroughly checking the vehicle and taking photos or videos of any damage in advance to inform the rental company.

The car rental offers great value for money! The service is also very good!

Ordered a c class Mercedes and was given a CLA which in my opinion was a lesser car than ordered - was too tired after a long trip to negotiate.

The entire car rental process was quite smooth. They recommended buying full insurance multiple times, but it wasn't a big issue.

They didn't provide the reserved car, but instead a Citroen wagon of the same class, which was acceptable. Due to significant temperature differences in Europe between morning and evening, I didn't check the air conditioning in detail after arriving on an early flight. Later, it turned out that the air conditioner was not working at all, making the drive extremely sweaty. Tried to contact for a vehicle replacement and file a complaint, but knowing the efficiency in Europe, they ignored it and asked me to return to the pick-up point. By then, I had already driven over a hundred kilometers. By the time I returned the car, the issue was still unresolved. Overall, the experience was okay as a regular QEEQ user. QEEQ also assisted but couldn't control the outcome completely. One thing to note, unlike pre-pandemic times, you must have a Visa card without UnionPay! Remember this, or you will face significant inconvenience across Europe, except in major tourist cities.

The staff very friendly and helpful. Easy and fast process.

After having puncture in Paris I received poor direction and service from enterprise. Having found a garage Midas and then told to take vehicle to Speedy as that was authorised. Then we had to wait around 2.5 hours for a authorisation code from enterprise before tyres could be changed. Repeatedly contacted enterprise and was passed from department to department. The hole customer service fell far short of the required standard.