CAR RENTAL REVIEWS ON EUROPCAR IN PARIS

When I arrived at the store, the car I had reserved was unavailable. They offered me two options: either pay an extra 500 euros to rent a sedan or add nearly 1000 euros for a larger BMW X5. Since my reservation pick-up time had passed, refunds were not allowed. Ultimately, I had to pay three times the original price to rent a car. The service attitude was terrible, the pick-up process was slow, and their stance was basically 'either pay more or forfeit the prepayment.' I've had over ten years of car rental experience across many countries, but this was my first time booking through Zuzuche, and it turned out to be a very disappointing experience.

Very good.

Very satisfied.

The service attitude was very good. They only recommended one insurance plan, but when I declined, they didn't push further. I got a hybrid Outlander, but it turned out to be quite fuel-intensive. At first, I thought the battery was broken, but later realized it was a plug-in hybrid. Since my rental period was short, I simply treated it as a regular fuel car and didn't bother charging it.

Excellent

The service was excellent. Despite my poor English, the front desk staff patiently explained everything!

Overall, if you plan to visit multiple countries in Europe, driving is more convenient, especially when traveling with children or carrying a lot of luggage. Rental prices are affordable, and for groups of three or more, renting a car is likely the most cost-effective option.

Not bad

Overall very good, just like the description. Since I purchased full insurance, I skipped the insurance they recommended, paid the deposit, and that was it.

The return process is unclear. After returning the car, there's no receipt provided. How can I prove that the car has been returned?

Europcar maintains its consistent high quality.

Very satisfied

Satisfied

Satisfied

The guidance signs were very unclear.

The price has gone up a lot compared to when I rented a car a few years ago, but the service is really good.

Excellent

The car rental company provided excellent service and patiently answered all my questions.

Overall satisfied.

Not bad.