CAR RENTAL REVIEWS ON KEDDY BY EUROPCAR IN PARIS

Overall, I'm quite satisfied. The roadside assistance service was very efficient, and they covered all the costs incurred due to the vehicle fault.

Satisfied

Overall, very average experience. No one was there to assist with the car pickup. The order indicated pickup at T1, but the counter staff directed me to T2.

The staff was very welcoming and friendly, and the reception process was explained clearly in all aspects.

Not bad.

The return process was slow, the staff had a very poor attitude, and there were no instructions provided.

Pretty good

It's really great.

Very satisfied, the car was very clean, and the pickup and drop-off processes were very quick!

This time I did a self-drive trip in France. The car rental company provided a new car with only 1,500 kilometers on the odometer. I drove over 7,200 kilometers in 30 days, and the car was returned without a scratch. I was quite satisfied with the vehicle. What I was dissatisfied with, however, was that even though I had already paid, the car rental company made a mistake with the return date. They wrote the contract two days short. When I discovered this mistake the next day and returned to the rental office to have the contract corrected, the system automatically charged me for two extra days of rental. When returning the car, I was also charged for two extra days of insurance, resulting in a loss of 2,000 RMB.

Very good, the reception staff were polite and enthusiastic. They did not push insurance or similar services.

There was basically no service, and I waited almost an hour to pick up the car.

Unauthorized charge without contract terms; no mileage limit clearly stated in the contract, and the counter staff did not ask or confirm at the time, but the car rental company unilaterally charged nearly $400 after the trip.

Renting a car was extremely slow, averaging half an hour per person. It is far worse than in the United States, where it took just 5 minutes to pick up the car!

Everything went smoothly in the beginning, but when it came time to pick up the car, I followed the instructions to the designated parking spot for over 20 minutes only to find a different car parked there. I spent nearly half an hour searching nearby and still couldn't find the car I rented. I called the store's customer service, but they didn't speak English and hung up on me. The staff who helped me rent the car spoke English, so why couldn't they have transferred me to an English-speaking colleague? In the end, I walked another 20 minutes back to the store, only to find out the car was parked in the lot right outside the store!!

Overall satisfactory, the store was relatively easy to find, and there was no upselling. However, it took a bit of time to locate the designated parking area when returning the car.

Satisfied

Overall, quite satisfied.

1. The scheduled pickup time was 12:00 PM, but when I arrived at the counter at 11:30 AM, they said it wasn't time yet and refused to allow pickup. I had to queue again at 12:00 PM, only to find out the reserved car model was unavailable. After some coordination, I finally got the car at 1:30 PM. 2. There was misleading promotion for insurance, which I discovered and canceled with the help of the customer service representative from Zuzuche (the car rental platform). I was told the refund would be processed within two or three days, but now thirty days have passed, and the refund still hasn’t been credited to my credit card. Zuzuche intervened and was informed that the refund process would only start after the car is returned today. 3. The service staff at the Europcar counter in Charles de Gaulle Airport had an extremely poor attitude. My reserved car was not kept, and instead of apologizing, they said, 'This is how we operate—take it or leave it!' I am submitting this review publicly and stand by the statements I have made.

Very satisfied