CAR RENTAL REVIEWS ON INTERRENT IN PARIS

The reservation was for "Small SUV" Opel Mokka or similar. Unfortunately I was provided with a regular car and Interrent argued that the car is in the category of small SUV which was not true. They didn't have any SUV to offer. Citroen C4 Cactus is not SUV in my opinion.

I'm copying my review on google to warn customers to stay away from Interrent: I highly recommend trying a different car rental service. Terrible experience picking up the car. Nearly 1 hour wait with only 3 customers in front of us before reaching the counter was just the beginning. The processing of our reservation was extremely slow and the personel (although friendly) were quite incompetent. My credit card did not work with their machine and they made me feel very bad about it, suggesting that maybe I didn't have enough funds for the >1200 euro deposit. We tried as well my partners card and again it didn't work. In the end, it worked perfectly on a different machine (which we suggested trying). We almost payed for an additional 90 euro deposit insurance because their credit card machine was not functioning. They did not appologize, only smiled and said we were lucky to avoid paying for the insurance. When we left I saw they made no move to remove the credit card machine and suspect they push customers into buying into this additional 90 euro insurance when their card "doesn't work".

Waited a very long time to be served, even though only 1 person ahead of me in queue. Car hire seemed to be a very long walk, with poor sign posting of location of car hire. They wanted to charge me a £50 penalty as fuel was only 9/10 full, so had hassle of finding petrol station to fill with another £7 of fuel. Would I use them again? Not in Paris because of the wait to collect car.

Like: The price is very good and the staff was friendly.
Dislike: The pick up time was a bit long.

Windscreen very very dirty Staff not pleasant

The staff at Interrent for both pickup and dropoff were quiet but competent.

To tell you the truth,the services was very bad,the gave me a very duty car in and out,I ask why is duty the told me that there are to busy to wash. No single drops of water on the screen watch, I have to stop by the first petrol station to buying my self to refill on. I don't not sure to be return with easyrentcar. Very bad customers services.

Dislike: Difficult locating office. Suggest you send additional email prior to departure