GOLDCAR CAR RENTAL REVIEWS IN FRANCE

They aggressively pushed for insurance and insisted on checking my additional policy. After switching the car, there was an unexplained charge on my credit card with no notification via SMS, email, or receipt. There is no phone support or customer service available. I have disputed the charge with my credit card company. This company has very poor reviews on TripAdvisor. Don’t try to save a little money and end up losing a lot. Avoid this car rental company.

The overall service was very satisfying.

Excellent

The car was not a Mercedes, it was a wreck.

We purchased a full insurance package on the Zuzuche platform. Upon arrival at the counter, there was no queue, and we were assisted by a cold-faced female staff member. I showed her my booking and insurance confirmation. She claimed it was only basic coverage and insisted that we must buy their own insurance, along with the Italy and Monaco cross-border fees totaling over 209 euros. I refused to buy the insurance, and she firmly stated that if we didn’t purchase their insurance, she wouldn’t provide the car and would cancel my booking. I then called Zuzuche customer service and handed the phone to her, allowing the customer service to communicate directly with her. After discussions, she reluctantly agreed not to force us to buy their insurance. While proceeding with the formalities, we encountered additional issues, so I contacted Zuzuche customer service again. When I handed her the phone, she rudely refused to take the call. At this point, I noticed she grabbed her backpack, seemingly ready to clock out. I asked if she could assign another staff member to assist us since she was eager to leave, but she insistently refused, displaying a hostile attitude. Eventually, she completed part of the procedure and passed it on to another staff member before leaving for the day. During all of this, I want to express special gratitude to the Zuzuche customer service team for staying on the line with me throughout, promptly providing patient and thorough guidance in addressing the issues. They uploaded my rental contract for verification to ensure there were no unreasonable charges. Over the years, Zuzuche customer service has consistently been an invaluable support and guarantee for my overseas car rentals, promptly resolving issues to my satisfaction. My deep appreciation for Zuzuche customer service and their diligent professionalism focused on customer needs. Thank you, Zuzuche. With Zuzuche, overseas car rentals are always worry-free and reassuring.

All good, thanks

All good, thanks

Courteous staff, car in decent condition if a little worn. Returned without any hassle. Would recommend to others.

Easy to use and found a good deal. Important to be very clear on the conditions around purchasing insurance though, as this did lead to a longer pick up process than expected.

return was smooth and enjoyable. The pick up whole process is horrible and full of inconvenience. The Goldcar doesn't accept amexrican express. When charge the debit car 1400 euro for deposit, they just do the conversion and make it 1260 Pounds themself . then when they later return deposit, they then return 1400 euro which converted automatically to 1200 pounds like market rate. So we just loss 60 pounds for nothing by the Goldcar customer named Hugo service person incompetence work.

your pick up instruction was clearly wrongly written in the voucher as there is not shuttle bus from Goldcar to pick us up. We simply need to go to the Goldcar stand ourselves. Finding Goldcar stand is not difficult if not mislead by the Qeeq Voucher

the service at the counter was very kind and patient

Overall okay, just a bit slow.

Quite satisfied.

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Acceptable, but they do not recognize third-party insurance. To upgrade to full coverage, you must purchase a new policy and cannot just pay the difference.

Reservamos un coche y nos dieron otro inferior por el mismo precio. Enseñábamos al reserva y no se hacían cargo

The overall experience was very smooth. QEEQ customer service was always online and efficiently handled issues. Goldcar's service was excellent; although we arrived over two hours late, there were no problems at all. Returning the car was flexible, and self-service options were available. Highly recommend!

I mentioned that I bought insurance through Zuzuche, but they said the insurance wasn't purchased through them, and they wouldn't assist even if I called at my own expense. They pushed for buying their full insurance to offer any assistance. It's coercive selling.

Confirmed refund information was not processed.

They had run out of Fiat Tipos so upgraded us to the next size up. This was welcomed as I think we'd have struggled to fit all of our luggage otherwise.

All Good

I always choose Golden car when it is possible because good price for services. Once you learn their rules they are pretty decent company.

Smooth process and really enjoy "rebook" feature once the price goes down.

The service was quite fast.