MARSEILLE CAR RENTAL REVIEWS

The overall service was very satisfying.

Quick and accurate.

The rental company upgraded the car model, and both pickup and drop-off were very efficient.

Overall service was satisfactory.

I had a discussion at return, as they inspected the car and told me all is OK, then they charged me for missing fuel. I was still in airport so I went back to the office in parking and I was told indicator was missing a line. I shown them the receipt of refuelling which was consistent with the km of the rental, and told them the gun was clicking out showing full tank and indicator was probably faulty. Only after a long discussion with another employee the charge was removed from my invoice.

I had three significant issues during the car rental process that I am very dissatisfied with.
First: The car provided did not match my reservation. When booking, I specifically chose a compact car for easier driving within the ancient city. However, upon pickup, I was given a tall SUV, which I was not comfortable driving due to my familiarity with smaller cars. The rental company had no other options available, leaving me with the choice to either accept the SUV or cancel the reservation.
Second: The rental company claimed there was a compact Nissan car available at their Avignon branch and reserved it for me. As a result, I altered my travel plans last minute and drove for two and a half hours to Avignon, only to be told upon arrival that Marseille's rental office had never communicated the reservation to them, and there was no compact car available for an exchange. This misinformation from the Marseille branch caused disruption to my itinerary, and driving the oversized vehicle through small towns was both challenging and fuel-inefficient.
Third: While making the payment, the Marseille rental office charged me an additional €75 for a one-way drop-off fee, promising to refund it along with the deposit upon return (we have audio evidence of this). However, at drop-off in Montpellier, the staff insisted the €75 one-way fee had to be charged. Even after showing them the rental breakdown, they agreed to process the refund but, to this day, it has not been issued.
Regarding the return process, I encountered three major issues:
First: The navigation showed the return location as being within a seven-story parking garage. After parking the car, I spent a long time searching and eventually discovered the return point was on the basement level. I had to pay parking fees to move the car to the basement floor. Then, I had to walk to the rental office inside the train station, only to have the staff accompany me back to the basement to check the vehicle. The process was overly complicated as the rental office is inside the train station with no parking in front, and there was no prior instruction explaining that the return spot was specifically in the basement level.
Second: Upon inspection during the return process, the staff pointed out a pinhole-sized crack on the windshield. Despite our thorough inspection when picking up the car and recording a video of the car, we completely missed this tiny crack. After repeated confirmations, we were certain there was no collision during our rental period. Following further investigation, the staff verified that the crack was not our fault and we were not held liable for it. However, this issue delayed our return process for an hour. Luckily, we had allowed sufficient time to catch our train, or this could have disrupted our travel plans.
Third: During the final billing, the rental company still deducted the €75 one-way drop-off fee. Despite presenting evidence and arguing our case, they merely stated that the refund would be processed later. To date, we have not received it. We kindly request Zuzuche's customer service team to assist in recovering the overcharged one-way drop-off fee.

Very good.

When picking up the car, the service lady was not professional: First, she did not explain how to open the fuel cap. It turns out the release lever is under the driver's seat, which is quite different from cars designed in China! Second, she did not clarify how to pay for fuel. In France, you first get €200 deducted from your credit card before being allowed to refuel. We only refueled half a tank, costing about €40, and the remaining amount has still not been refunded! Third, she did not explain how to pay for tolls on the highway, which left us stuck at the toll booth for half an hour! Fourth, the deposit of €250 promised to be refunded within 5 days after returning the car has still not been credited back to us yet! I hope your rental platform can help expedite this process!

It's acceptable.

Satisfied

It's pretty good.

The French staff provided good service.

Truly the top-tier of car rental companies.

Overall, it's good.

The car I rented this time was a Toyota Yaris Cross, and later I discovered it actually had an autonomous driving feature. It was my first experience with autonomous driving, and it felt amazing! Thank you.

Very good

Very satisfied

Apart from the provided safety seat being slightly small, the other services were quite good.

Satisfied. Everything is handled according to procedures, and there’s no need to wait in line due to fewer people.

The service was quite fast.