RAJ was outstanding and receiving the car. Extremely help filling out the contract. When returning, car was checked-in in 3 minutes. Van driver was prompt and courteous.
Everything else was fine, but the staff insisted I purchase theft insurance, even though I showed them a full coverage policy. They claimed it didn’t include theft and made me pay nearly $100 extra, saying it was required by local law.
The wait was extremely long; I waited nearly three hours to pick up the car, and my deposit has yet to be refunded. Avoid this rental company at all costs. It's the worst company I've ever dealt with.
1. Did not provide the reserved car model; 2. Forced purchase of additional insurance not included in the order; 3. Mandatory use of their toll system; 4. Vehicle had dents, but no notification was given during handover.
The car rental company is overall good, and the vehicle provided was in excellent condition. However, there was an issue with information transfer; they claimed we hadn't purchased insurance and required additional payment for it before allowing us to take the car (QEEQ covered the cost in advance after receiving the formal invoice).
The car rental company overall is quite good, and the condition of the provided vehicle was excellent. However, there was an issue with information transfer, as they claimed we hadn't purchased insurance and required an additional insurance payment before we could take the car (QEEQ covered the cost in advance after receiving the official invoice).
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