I've always used the corporate agreement rate for business trips, so I've been a long-time Gold Member of Hertz. This time it was for personal use, and the service quality is still consistent.
The counter staff at the pickup location had a poor attitude. Upgraded to a larger Grand Cherokee at the store, the car was in great condition with plenty of space. Returning the car was smooth and hassle-free.
Overall, the service was very satisfactory. There were some upselling attempts, but they were resolved smoothly through communication, and the service was quite attentive and detailed.
Very satisfied, highly efficient, straightforward sales inquiry. After being informed, the car pickup process was smooth. The vehicle provided was a brand-new GMC with 120 kilometers on the odometer. Absolutely great!
At first, I was worried they might try to scam me, but later I realized my concern was unnecessary. Their service was excellent, and there were no hidden charges.
It was a very heartwarming and convenient car rental experience. The staff was friendly, kind, and humorous. Picking up and returning the car was simple and easy. I'll definitely come back next time.
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