Outstanding Rental Experience with QEEQ!

Flexible free vehicle upgrades, but the pickup process was too slow, and there is a 200 km daily mileage limit.

The staff at Routes during our pick up was very rude and un-accommodating. We were originally picked up by a shuttle bus that didn’t belong to Routes, and taken to the wrong location. Once back at the airport and had the shuttle come again, the driver was very rude and told us we wouldn’t fit. We had a screaming baby and 2 small kids with us, and he was not willing to accommodate us at all. Or even offer any compassion to our situation. When we arrived at Routes the desk staff was rude, pushy and difficult to deal with. Overall Routes was not a pleasant place to rent from.

Very easy service to work with.

Nice, friendly Canadians at the YYC location. Pickup time is closer to 10 minutes than 30.

Price drop saved us some money. I was told that I may not see it until 2 weeks after the drop off date.

La voiture était sale

The counter staff should have made it clear when I indicated where I was driving to pick up items for charity, that I would have to pay extra for mileage. That was not stated and therefore made this a very expensive trip.