Routes, Vancover Airport - Routes Car Rental

Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Routes - Vancover Airport - Routes Information, Car Rental Instructions & Policies

Address

9231 Beckwith Rd, Richmond, BC ,V6X 1V7,Canada,Vancouver,BC,V6X 1S1,CA

Telephone

604 370-4445

Pick-up Instructions

The Routes - Vancover Airport - Routes car rental location is located out of the airport

Upon arrival please call 604-370-4445 and select option 2 for shuttle pick up instructions. If you arrive on a domestic flight, Please go to the 3rd floor or departure level, and the courtesy shuttle area is beside Gate 1-24. If arriving on an international flight, Please go to the 3rd floor or departure level and the courtesy shuttle area is beside Gate 200-215

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -19:59	08:00 -19:59	08:00 -19:59	08:00 -19:59	08:00 -19:59	08:00 -19:59	08:00 -19:59

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards from the following providers are accepted for rentals at this location: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 74 years old

Young Driver Fee applies at 21 - 25 years old with charge of CAD 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 0 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

For local renters, you need to bring:

Full driver's license issued in Canada

Additional Extras

To be updated

Cross Border

Must-not:

Taking rental cars to following countries is not allowed:
United States, Mexico

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

CAD 2000-3500

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.7 mi from Vancouver Airport

Railway Stations

5.8 mi from Pacific Central Station

Hotels

1 mi from Coast Vancouver Airport Hotel

1.9 mi from 420 Reasons to stay

1.9 mi from Brand New House With Garden View

Other Landmarks

5.6 mi from False Creek

5.9 mi from Yaletown

7 mi from Coal Harbour

FIND ME A CHEAP RENTAL

Map view of Routes Store Location

coordinates: 49.191979 -123.122065

Guest Reviews

Total points： 8.0 / 10 Very good

Vehicle condition: 8.7
Vehicle cleanliness: 8.1
Spaciousness: 9.2
Counter staff: 7.1
Pick-up location: 6.9
Drop-off location: 7.7
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

W.Press
Vancouver
9.2 /10 Excellent
Reviewed: Monday, May 11, 2026
Like: I was upgraded to a much higher end vehicle and it was also brand new (less than 500 km)
Dislike: Check in took a little longer than typical
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Anonymous
Vancouver
6.3 /10 Average
Reviewed: Monday, May 11, 2026
This company is a mess!! No drop off key box!! Shuttle from the airport is taking 30m to arrive. No shuttle back to the airport after 6pm
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Orang
Vancouver
8.7 /10 Very good
Reviewed: Monday, May 11, 2026
the car was good as much as my money was good, we wait about half an hour until pick up shuttle come and pick us up.
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T.Ogryzlo
Vancouver
10 /10 Excellent
Reviewed: Monday, May 11, 2026
very good, didn't appreciate the small print on the mileage, but they accomodated a little
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C.Dagenais
Vancouver
9 /10 Excellent
Reviewed: Monday, May 11, 2026
The ladies at the front desk were super friendly and helpful! Harpreet was informative, polite and personable. I did receive the van when it was raining, so it was a bit tough to check for chips, scratches etc. Almost dinged for a chip on the windshield, but thanks to the gentleman who did the walk around he made a note about the rain making it difficult to see such things. Also Harpreet had someone take a second look at the contract and the chip and determined it was very minor. Something I didn’t have to worry about :) which was truly great. When doing the walk around be mindful of every little thing and be sure to include that on your contract. Overall my experience was a very positive one. Prices are competitive and customer service was spot on. Will definitely be booking again.
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J.Carballo
Vancouver
10 /10 Excellent
Reviewed: Monday, May 11, 2026
Pick up time at the airport was a bit longer than expected.
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K.Evans
Vancouver
10 /10 Excellent
Reviewed: Monday, May 11, 2026
Female staff (name?) was soooo friendly. She remembered us 9 days later when we came back to return car. Very impressive! It was helpful to hear her comments about living in Vancouver vs Toronto.
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N.Brousseau
Vancouver
10 /10 Excellent
Reviewed: Monday, May 11, 2026
always my first choice when in Vancouver.
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Anonymous
Vancouver
9.3 /10 Excellent
Reviewed: Monday, May 11, 2026
Extremely friendly staff. Great service. So nice to be greeted witha smile after spending so much time in a plane.
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K.Y
Vancouver
6.7 /10 Average
Reviewed: Monday, May 11, 2026
3500 mileage allowance was stated on my booking but was told by routes staff there’s only 200km per day for B.C. residents, that’s bull shit! I will never rent cars from routes and will not refer any friends or family to rent cars from routes
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D.Rattan
Vancouver
10 /10 Excellent
Reviewed: Monday, May 11, 2026
Very helpful and office was super clean.
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Anonymous
Vancouver
7 /10 Good
Reviewed: Monday, May 11, 2026
It is only Routes company didnt accept Ontario G2 license，other companies do accept it. It is unconvenient for that.
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L.Sewell
Vancouver
7 /10 Good
Reviewed: Monday, May 11, 2026
Everything was average
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Anonymous
Vancouver
8.3 /10 Very good
Reviewed: Monday, May 11, 2026
Staff were helpful but process was incredibly slow for check-in. The place wasn't overly busy. Other then that the car was great. No complaints.
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Anonymous
Vancouver
6.7 /10 Average
Reviewed: Monday, May 11, 2026
We had to wait 30 minutes for the van to drive us to the airport. Because of this, we missed our 1 hour window to check our bags in. Because of this, I had to dispose of $50 worth of items I couldn't bring onto the plane. Also, when we received the car it was very dirty on the inside and outside. However, overall check-in/check-out service with somewhat quick.
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E.GOLDAPPLE
Vancouver
9 /10 Excellent
Reviewed: Monday, May 11, 2026
Waited about 35 minutes from start to get vehicle
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K.Arakaki Neves
Vancouver
6.7 /10 Average
Reviewed: Monday, May 11, 2026
Cheap, they upgraded me just because they are not good in prep work for the rental. Returning process was slow, company looks understaff
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H.Kroezen
Vancouver
9 /10 Excellent
Reviewed: Monday, May 11, 2026
The gentleman with the radio voice at the desk was amazing. When we got car it smelled like fish but they fixed up
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T.Sfair
Vancouver
5.7 /10 Average
Reviewed: Monday, May 11, 2026
Terrible location, no airport shuttle for after hours drop off despite having a employee there. Bought insurance and charged me for cracked windshield anyway
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B.Lester
Vancouver
5.7 /10 Average
Reviewed: Monday, May 11, 2026
Car was empty of gas. Told to return it empty!!
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Anonymous
Vancouver
4.7 /10 Average
Reviewed: Monday, May 11, 2026
Scammers. Terrible experience with the shuttle, pick up process, inspection and return. I am embarrassed for the operations of this company, its staff and its location.
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n.Morgan
Vancouver
9 /10 Excellent
Reviewed: Monday, May 11, 2026
Waited over 1 hour to be picked up. Spent over 30 minutes to receive Vehicle
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Anonymous
Vancouver
9 /10 Excellent
Reviewed: Monday, May 11, 2026
We had no idea EasyRentCars is broker for Routes. Unaware “Routes” shuttle will be picking us up.
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B.Dorsey
Vancouver
7 /10 Good
Reviewed: Monday, May 11, 2026
They didn't have any cars so they ended up giving us a Van. Which ended up costing us almost twice as much in gas. Van was good, everything worked well.
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P.Villeneuve
Vancouver
9 /10 Excellent
Reviewed: Monday, May 11, 2026
Time to get the car should be shorter. Gaz tank should be full when getting the car.
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D.Chowdhury
Vancouver
6.7 /10 Average
Reviewed: Monday, May 11, 2026
The wait time was long and they did not have a Nissan Rogue but gave us a Jeep wrangler which they had to clean while we were waiting. They took a $C500 deposit which has not been credited as of today. Not sure why they have to take this when they have my card on file. Not sure if I would go back to them again.
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G.Singh
Vancouver
10 /10 Excellent
Reviewed: Monday, May 11, 2026
Yep everything was good.
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P.Ciudad
Vancouver
10 /10 Excellent
Reviewed: Monday, May 11, 2026
The boss is very kind and the car that he gave us was luxury and a really god car, I was loved driving it!!
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C.Peng
Vancouver
8 /10 Very good
Reviewed: Monday, May 11, 2026
When I was booking, I was not aware that they are not at the airport. After arriving the airport, I was confused on how to get to the pick-up location. I called their customer service and nobody answered. So I used Google map, and used the sky train and walked a bit to get there. Over all, the rental price is cheaper so it's still worthy to me, but I hope that the customer can be introduced about how to get to the pick-up location smoothly when they arrive at the airport.
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J.Goulet
Vancouver
7.3 /10 Good
Reviewed: Monday, May 11, 2026
La voiture était sale
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Anonymous
Vancouver
6.3 /10 Average
Reviewed: Monday, May 11, 2026
The service was horrible. Staff was very rude not helpful. The process was long and frustrated. Worst experience ever.
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Anonymous
Vancouver
8 /10 Very good
Reviewed: Monday, May 11, 2026
Long wait time to get car. Under staffed with front desk representatives.
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D.Dunham
Vancouver
6 /10 Average
Reviewed: Monday, May 11, 2026
Car was not the one we booked--needed a small car for my partner to drive, and received a very large Jeep vehicle that was difficult to enter, exit, and to park.
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Anonymous
Vancouver
8.7 /10 Very good
Reviewed: Monday, May 11, 2026
It’s a small operation. Pick-up / drop-off takes longer than other companies. Shuttle service was also limited to one van.
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B.Anderson
Vancouver
7 /10 Good
Reviewed: Monday, May 11, 2026
When we got off the plane, we couldn't find where to go to pick up the car. I finally called. I was told someone would be there in a few minutes. It was about 40 minutes later. Later at the pickup location, it seemed like everyone was disorganized. The woman behind the counter asked if we would take a large mini-van. We had ordered a small Toyota Corolla. We agreed, but would have much preferred a smaller car. The mini-van was so large it was hard to park, and worse on gas.
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K.Tham
Vancouver
3.7 /10 Poor
Reviewed: Monday, May 11, 2026
Terrible location. Terrible staff, Terrible service, I wish I did not deal with the "ROUTE" dealer. I spent over 2 hours to pick up the car, because the cars are filthy and stinky. Dog hair everywhere, ............ the list could go on and on ...... will take them off my list and will let all my friends know . Most of all, After I waited for over an hour dealing with all these problems, one of the staff told me that " I had enough of you and I do not want to deal with you". What kind of customer's service is this!!!!!!!!!!
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D.Prefontaine
Vancouver
4.7 /10 Average
Reviewed: Monday, May 11, 2026
The car was poorly cleaned. Don't think the inside windshield had ever been cleaned as it took me 30 mins with windex to get the film off. Spilt milk? in the cupholders. Very slow at the counter for pickup and drop off. Not a convenient location. Service and response around damaged window poor. Why should I pay 25% on top of paying for the window repair, contract poorly written
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P.Esquivel
Vancouver
10 /10 Excellent
Reviewed: Monday, May 11, 2026
This worked out absolutely perfect, considering I needed a vehicle that had space and unlimited kilometers. AND when I called to try and extend my rental, the gentleman working at Routes made it SUPER easy!
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P.Esquivel
Vancouver
10 /10 Excellent
Reviewed: Monday, May 11, 2026
Routes set me up with a beautiful Jeep Wrangler to explore the city of Vancouver with for a few days. Could not ask for a more stylish vehicle and the service was great.
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Anonymous
Vancouver
10 /10 Excellent
Reviewed: Monday, May 11, 2026
nice staff
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O.Thompson
Vancouver
10 /10 Excellent
Reviewed: Monday, May 11, 2026
Very friendly service. Great experience.
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