Overall great experience. Pick up was confusing. Didn’t know which shuttle will pick us up.

The car was poorly cleaned. Don't think the inside windshield had ever been cleaned as it took me 30 mins with windex to get the film off. Spilt milk? in the cupholders. Very slow at the counter for pickup and drop off. Not a convenient location. Service and response around damaged window poor. Why should I pay 25% on top of paying for the window repair, contract poorly written

When we got off the plane, we couldn't find where to go to pick up the car. I finally called. I was told someone would be there in a few minutes. It was about 40 minutes later. Later at the pickup location, it seemed like everyone was disorganized. The woman behind the counter asked if we would take a large mini-van. We had ordered a small Toyota Corolla. We agreed, but would have much preferred a smaller car. The mini-van was so large it was hard to park, and worse on gas.

It’s a small operation. Pick-up / drop-off takes longer than other companies. Shuttle service was also limited to one van.

Very helpful and office was super clean.

Like: I was upgraded to a much higher end vehicle and it was also brand new (less than 500 km)
Dislike: Check in took a little longer than typical