Not real happy

B.Anderson

Canada

Reviewed: Sun, Sep 15, 2019

About Routes: 7.0 /10

When we got off the plane, we couldn't find where to go to pick up the car. I finally called. I was told someone would be there in a few minutes. It was about 40 minutes later. Later at the pickup location, it seemed like everyone was disorganized. The woman behind the counter asked if we would take a large mini-van. We had ordered a small Toyota Corolla. We agreed, but would have much preferred a smaller car. The mini-van was so large it was hard to park, and worse on gas.

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Intermediate | Toyota Corolla or similar

8-day rental

Relevant Reviews on Routes Vancover Airport - Routes

K.Tham

Canada

8-day rental

Large SUV | Dodge Durango or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Wed, Oct 9, 2019

“Nightmare to start my HOLIDAY dealing with ROUTE !!!!!!!!!!”

About Routes: 3.7 /10

Terrible location. Terrible staff, Terrible service, I wish I did not deal with the "ROUTE" dealer. I spent over 2 hours to pick up the car, because the cars are filthy and stinky. Dog hair everywhere, ............ the list could go on and on ...... will take them off my list and will let all my friends know . Most of all, After I waited for over an hour dealing with all these problems, one of the staff told me that " I had enough of you and I do not want to deal with you". What kind of customer's service is this!!!!!!!!!!