AMERICA CAR RENTAL CAR RENTAL REVIEWS IN MEXICO

Very good, no additional charges or upselling.

realmente pésimo servicio por qué si en la reserva ya lleva un seguro con daños a terceros por qué a la fuerza el personal del mostrador te vende el mismo seguro cuando ya está incluído no entiendo

The service was satisfactory.

No tenían el auto prometido, ni algo semejante. Las opciones de seguros era muy costosas.

Es la primera vez que uso este sitio.

It's okay, just a bit of communication issues.

Muy buen servicio en el mostrador, y para atender los defectos del auto.

El auto muy cómodo

Estuvo todo muy bien yo ya había pagado en auto x los 14 días ,pero cuando lo fui a retirar me cobraron muchísima plata x el seguro que no estaba incluido , si toman un depósito de la tarjeta justamente x cualquier daño xq cobran adicional un seguro de 420 dólares que no era el más económico no el más caro .

Sí

Me obligaron a contratar los seguros lo que incremento bastante el costo total de la renta, además de que me dieron un auto de menor nivel que el que contraté. Me comentaron que aunque QEEQ ya tenia coberturas, que esas no eran válidas para ellos.

The car provided was very different from the one I booked. When returning the car late at night, the staff tried to extort me by pointing to an old damage on the car and claiming I caused it, demanding compensation.

No vuelvo a rentar En America Car rental. Me cobraron más de la tarifa con la que se supone que Reservé

En esta ocasión, el precio publicado en qeeq No se respetó.

I used a Mexican driver's license, and there was no clause stating it had to be over a year old to rent a car. However, I was forced to pay $220 at the store to rent the car, and after negotiation, I paid $120. This should have been communicated in advance, not added as a surprise fee!

Good service but the insurance cost was excessive.

They scammed me on the insurance and were very unprofessional. It took hours to get responses from customer service. They deliberately made the service stressful to try to scam more money from me. Their emergency roadside assistance service left me in a very dangerous situation.

QEEQ is a good booking platform. I didn’t see an option to book full comprehensive car cover through QEEQ for this booking, otherwise I would have done it.

Mixed feelings. On the positive side, the car was in good condition, return was smooth, and when an insured accident happened, they processed the paperwork and provided a replacement car of the same model with no issues. On the negative side: the airport shuttle bus comes every 20 minutes, we waited 40 minutes for our car, and it wasn't ready even though we arrived an hour later than our scheduled pick-up time. We had to ask twice before they could locate the car. Other than that, everything else was alright and the prices were reasonable.

El coche y el servicio superó mis expectativas

Buen sitio para reservas, buenos precios

The service was very satisfactory.

We rented three cars under three separate orders, all specified to be Chevrolet Captiva 7-seaters. Upon pick-up, we were given Changan CS35plus 5-seater cars instead. When we arrived at the designated pick-up time, the rental company informed us that no 7-seaters were available and only 5-seaters could be provided. They said if we weren't happy, we could choose not to rent. Left with no choice, we took the car, but our luggage couldn't fit. The staff then suggested upgrading to a 7-seater, which cost nearly 700 USD—an outrageous fee. We also purchased the company's full insurance with zero excess, but the car was damaged while parked. When returning the vehicle, the company outright denied that we had purchased insurance, refused to check the contract or rental agreement, and insisted we hadn't bought coverage. They forcibly charged us for the damage. The service was extremely rude. We strongly advise against choosing this rental company. Out of all the countries we've traveled to, this was by far the worst car rental experience ever. Avoid at all costs.

We rented three cars in total, all orders for Chevrolet Captiva 7-seater cars. However, upon pickup, they gave us a Changan CS35 Plus 5-seater car. When we arrived at the pickup time, the rental company informed us there were no 7-seater cars available, only 5-seaters, and if we didn’t want it, we could cancel the rental. Left with no choice, we took the car, but our luggage didn’t fit. The staff then suggested upgrading to a 7-seater car, for which we had to pay nearly $700, which is extremely unreasonable. We purchased full insurance with zero deductible when renting. The parked car was hit, but when we returned it, the rental company adamantly denied that we had bought insurance. They refused to check the contract or the rental receipt and insisted we hadn't purchased insurance, forcibly deducting the damage costs. Their service attitude was appalling. I strongly advise everyone to avoid this rental company. Of all the countries we’ve rented cars in, this is by far the worst rental company. Avoid it at all costs!

The car was very old, but this has its advantage as new scratches weren't noticeable.