MEXICO CAR RENTAL REVIEWS

It's acceptable.

Excellent

The car rental company in Cancun didn't overly push selling insurance, but they required a $6000 deposit. Even though my credit card limit was sufficient, the authorization was repeatedly declined. I wanted to cancel the reservation and negotiate with another company on the spot, but as soon as I stepped outside, they called me back and the deposit suddenly dropped to $800!

The service was quite good, with no upselling whatsoever. We simply paid the deposit and took the car. However, the vehicle was a bit old and worn out. I always thought Mexicans might be inefficient, but it turned out to be fine. Our car tire got punctured by a nail in Guanajuato. We contacted the local car rental office at 11 a.m., and since none of the local staff spoke English, we communicated via WhatsApp. By 1 p.m., they arrived at our parking spot, inflated the tire, then drove to a nearby repair shop for inspection and patched the tire. By 2 p.m., the car was returned to us. Considering the complete language barrier, the entire process was handled very satisfactorily.

When I arrived at the store, there were no cars available. I had to wait for half an hour for one to be brought from outside, and there was only one option. The car was not provided with a full tank, making it difficult to estimate how much fuel to refill upon return to match the initial level.

The car pickup process was very slow, likely because it's a local small company. We often rent cars from various companies, but returning the car at this company was extremely slow. The car we were given had poor engine performance and no rearview camera. It's the first time we've rented a car without a rearview camera. When we were handed the car, we did a quick inspection of the exterior and drove off. Upon returning the car, they claimed we damaged the sun visor and asked us to pay. We didn't even use the sun visor during our two-day rental, but they insisted we compensate them. Being a small company, you'd better be cautious when renting here.

Tuve que volver a crear una nueva reserva porque no se puede extender contrato

Todo bien deberían dejar comprar seguro mientras no se recoja el vehículo

There are dedicated reception staff at the airport who guide you to the shuttle bus. The store employees are straightforward and do not try to upsell. Staff provide an overview of the car's condition during pickup. Car return is quick and efficient without unnecessary procedures. Both the pickup and drop-off staff are very friendly.

This is my second time renting from this company, and overall, it was great. The process from pickup to return was quick, and there were no hidden charges.

I barely had to wait when I arrived at the store, the staff were very friendly, and we could use a translation app to communicate when there was a language barrier.

It's okay.

Very satisfied.

Driving to the US only requires an additional insurance fee of about $10; this company is my top choice. Other Mexican rental companies refund the deposit too slowly, sometimes taking up to a month.

Pretty good.

The service was good and English communication is available.

Satisfied

Satisfied. Originally booked a Suzuki, but chose a Changan when picking up the car. Supporting domestic brands!

The charges were excessive, delayed by one day and charged over 400 RMB.

The procedure was very convenient, allowing for self-service operations, which made it quite efficient. The service attitude was great.

Pésimo servicio contratos engañoso y depósitos exagerados me quedo con muy mal sabor de boca

Execelente