Very satisfied

The service was satisfactory.

1. The front desk aggressively pushes various insurance options and gets very unfriendly if you refuse. 2. I picked up the car at 11 PM that night, and the order stated it had to be returned by 4 PM the next day. The company insisted that I must return the car by the time stated on the order, or else I would be charged for an additional day. 3. The deposit return process is too slow. On the day of return, the front desk informed me that the deposit of 16,000 pesos (approximately 7,000 RMB) would be returned within three days. However, when I called three days later, they said it would take 15 days. This is unacceptable!

America´s staff wanted to charged me $150 dollars for a small dent that was possible be done on the road. I declined to pay it.

- Opportunity on improve picking up process - Customer mindset training - Better lobby and facilities - Improve and make easier the process - All Customers show been dissatisfaction in the time I was - Setting of indicators of satisfaction