GREEN MOTION CAR RENTAL REVIEWS IN ITALY

Good company. Only the 12V connection was not working so i couldn't use my GPS Garmin (USB port didn't work with my device and that wasn't the Green Motion fault because it didn't work in other cars as well).

Welcoming and friendly staff, especially the pick up gentleman. All round great experience with them

I was expecting a 2 door stick shift and got a 4 door automatic. Quite happy about that. Both the pick-up and drop-off sales reps were very friendly and helpful. The only reason I waited at pick-up was that we were third n line.

Very helpful counter staff and no hard sell on additional insurances.

No issues, smooth transaction.

If timing is right, the whole process is very smooth. However, their working hours are from 8:00 AM and they are closed on Sundays. It might be more troublesome outside these hours.

The service is quite efficient and quick.

La borne à l’extérieur de l’aérogare fixant lieux de rendez vous de la navette Green Motion pourrait être indiqué des l'intérieur de l'aérogare à la sortie.

Les explications concernant la navette devant nous prendre en charge a la sortie de aéroport pourraient être mieux détaillées dans la procédure sur inter net.

Muy bueno

Muy buena

Very friendly staff and good car

Best website for car rental... Easy and also good prices

Very impressed - better than I was expecting

Good

Patient and attentive

I expected to rent a fuel vehicle and not an electric one as I needed to get out of the city. Nowhere did it specify that. I had to pay more for a fuel car upgrade.

Like: Friendly staff

El coche quedó algo pequeño

Difficult to contact and hard to find. It was challenging to get in touch with someone for car pickup as calls went unanswered multiple times. When returning the car, there was no one available even though it was only around 4 PM, so I had to hand the keys to a nearby parking attendant. It's been over ten days, and I still haven't received an email confirmation regarding the return.

Very good, friendly helpful staff,

No much interaction with QEEQ. Booked with default times, better having specific pick-up and drop off time settings

Found it to long to wait to get car as most people were getting overcharged for the hire cars, got charged extra for insurance which I said I already had through another company

This was my third time driving overseas. Before going, I was mentally prepared for aggressive insurance upselling, but honestly, this was the worst car rental experience I've had, and it completely deterred me from planning future self-driving trips in Italy. Next time in Italy, I'd rather take the unreliable high-speed rail. If you absolutely must rent a car, I recommend buying basic insurance through Zuzuche and getting the car rental company's insurance as well; this will save time but will be more expensive. Otherwise, you might encounter problems like I did, where I not only ended up buying the car rental company's insurance but also wasted three hours there. The staff's pricing seemed arbitrary, so I suggest recording everything from the moment you step up to the counter to pick up the car. Photograph any price-related paperwork as well. Here's the detailed breakdown: First, the cross-border fee was initially quoted at €110 plus tax, but they said it could be waived if insurance was bought. The first attempt to upsell insurance was priced at over €300. After Zuzuche intervened, the cross-border fee changed to €9 per day (total amount). Second, surprisingly, the car rental company's POS machine showed a 'credit card limit exceeded' message when trying to charge €1100 without their insurance plan. My credit card app showed an available limit of over €6000, so there shouldn't have been any issue handling €1100. I wasn’t the only one experiencing this; another foreign customer, who had booked through a website starting with 'B', had the same problem. Whether this was a coincidence or intentional is unclear. This issue has been reported to the bank after returning. Despite trying every possible solution, the only workaround was to buy the rental company's insurance. I recommend calling your bank beforehand to check your single authorization limit for pre-authorizations. Finally, when the rental company staff notice that your card can't handle the authorization amount, they'll either cancel the rental (with full loss of the rental fee) or push you to buy their insurance, which lowers the deposit to a few hundred euros and gets approved instantly. At this point, the insurance upselling price had changed to €500+, discounted to €400+. When I pointed out that they had earlier quoted me just €300+, they denied ever saying that. It's ridiculous, and unfortunately, I didn’t take pictures of the initial quote paper or record the entire conversation. Eventually, I argued with the staff quoting me earlier and managed to get the price back to €300+, but it was still higher than the initial quote due to the addition of a 22% tax. On a positive note, the rental staff's attitude was relatively good. After the pre-authorization issue, I asked to make a phone call and try again, and they patiently waited. Returning the car with purchased insurance was smooth. They checked the trunk, seat conditions, and fuel gauge but didn’t mention any additional charges. I'm unsure if more unexpected issues will arise later since trust was completely shattered due to the arbitrary pricing during pickup. Currently waiting for the bill and will monitor further.

Green Motion is an absolute scam in how they run their business. When we dropped the car off they went out of their way to find an issue with the car, and they did. We were charged an additional 81 euros for a hub-cap scratch. A scratch that I don’t think we did. We couldn’t argue much with them because we were off site and most likely they would not taken us back to the airport if we created an issue. Complete crooks!

The car was fine - a Fiat Panda. I'm 6' 2" and I was surprised by how comfortable I was. The check-in and check-out process at the Rome airport was smooth - Viola, who helped us at both ends, was awesome.

Could not have been easier.