Difficult to contact and hard to find. It was challenging to get in touch with someone for car pickup as calls went unanswered multiple times. When returning the car, there was no one available even though it was only around 4 PM, so I had to hand the keys to a nearby parking attendant. It's been over ten days, and I still haven't received an email confirmation regarding the return.

Long waiting time

Small rental shop with good value. The car had 50,000 kilometers on it. There were many small cars available. There was a long queue when picking up the car, but no queue when returning it.

The car was fine - a Fiat Panda. I'm 6' 2" and I was surprised by how comfortable I was. The check-in and check-out process at the Rome airport was smooth - Viola, who helped us at both ends, was awesome.

Could not have been easier.

I was expecting a 2 door stick shift and got a 4 door automatic. Quite happy about that. Both the pick-up and drop-off sales reps were very friendly and helpful. The only reason I waited at pick-up was that we were third n line.