ENTERPRISE CAR RENTAL REVIEWS IN ITALY

I rented a car from Enterprise, and it was very dirty. There were splashes of liquid on the screen that hadn’t been cleaned. On the Amalfi Coast in Italy, the tire broke. I called roadside assistance four times. The first three times they told me to wait for a text message, but nothing ever happened. Every time I called, it felt like the first time—it seemed like they didn’t have any records of my prior calls. Each time, I had to start from scratch! After the fourth call, I finally received a text message. An hour and a half later, a flatbed truck arrived, and we—along with the car—got on board. On the narrow mountain roads, the driver sped furiously for half an hour—it was more thrilling than a roller coaster! The driver was completely reckless! When we got to the destination, he inserted a tire plug to fix it. That was it! He then charged me 30 euros in cash and, upon my request, wrote down the amount. When I returned the car, they refused to reimburse me. Also, when picking up the car, I realized the premium insurance I bought via Zuzuche had a deductible over €9000, so I reluctantly purchased true full coverage insurance for over €30 a day, just for peace of mind. However, this €30 was also non-refundable. I felt like I wasted an entire afternoon and made so many calls. Luckily, the local Italians I encountered were quite friendly and helped me report the location in Italian four times. I was fortunate to have purchased a local SIM card, which allowed me to make calls and receive texts. The 4G card I bought in China couldn’t make calls and had terrible signal quality. Everyone, pay attention to avoid these pitfalls! Without the ability to make calls, I would’ve been completely stuck. Of course, good English is necessary to understand the Italian accent. If you know Italian, you can ignore this comment.

Very satisfied

Satisfied.

Everything was great except for some difficulties in communication.

Very good, the staff can speak English and are very friendly. They noticed my booking was through QEEQ and didn't try to upsell any insurance, instead explaining that if there's coverage beyond the basic insurance provided by the rental company, I should pay first and then claim through QEEQ's insurance provider. The process seems clear. During the car handover, they provided a clear explanation of the damages on the car, overall quite professional.

Everything was very good except that the pickup location was a bit far away! The service attitude was also great!

Very satisfied

I gave the service 4 stars mainly for the staff at the car return location; he was really friendly and helpful. However, the staff at the pickup location had a heavy accent in English and seemed a bit impatient. Besides, they replaced our reserved car model, but the car they provided was still relatively easy to drive.

Patient and clear

Enterprise is a well-known car rental company. I've used them several times when traveling abroad, and they are quite reliable. The actual car we received was quite large, with no problem fitting all our luggage. However, their 24-hour emergency contact number often doesn't go through, which is a poor experience.

The service was great. Once I mentioned I had purchased full coverage through QEEQ, they didn't try to upsell any additional insurance.

Very good

Satisfied

Pretty good, but Italians' English is really hard to understand.

Satisfied

Overall, it's quite good. The car pickup point is at a corner of Milan Central Station. Look for the Blue Elephant car rental; the three companies are together there. Remember to attach a photo to the QEEQ white form, otherwise, the staff will ask you to take one, and the photo booth is at the metro transfer area of the train station. They will ask if you need insurance, but if you say you have already bought it, they won't ask again.

A shuttle bus is required! The rental company closes at 11:00 PM and won't wait for customers. Shuttle service ends at 11:30 PM. If your arrival time is later than this, you won't be able to get a car.

Excellent service, they provided a better model than booked and helped with luggage and umbrellas in the rain.

Good service.

Good.