SURPRICE RENT A CAR CAR RENTAL REVIEWS

Very satisfied, fast paperwork processing, convenient vehicle inspection, and all precautions were clearly explained.

I rented a car from this company and extended the rental twice. During the first pickup, the female staff at the front desk was very friendly and professional, providing a car in excellent condition. The second extension was smooth as well, and I kept the same car. However, during the third extension, the front desk staff was an older gentleman who insisted on giving me a different car. It took over 20 minutes to switch to a car with less-than-ideal condition. On the third day of driving, the car's battery died after parking for two hours near the Acropolis. I contacted the rental company, and they sent someone (on a motorcycle) to jump-start the car. I immediately requested a battery replacement or a different car. After driving to the rental company's location near the airport, their technician claimed that the battery issue was my fault and asked me to pay for the replacement. After a 20-minute discussion during which my group strongly insisted, the company replaced the battery (which took only five minutes), and the car worked fine thereafter. Returning the car was the most tedious process I've ever experienced—various inspections were done repeatedly, causing the return process to take about 30 minutes. Overall, my experience was good, but there were issues with the attitude and methods of certain staff members.

Extremely poor!

The overall service was quite good.

Foi uma péssima experiência com o serviço. No processo de locação estava disponível horário de reserva às 7 horas e que deveríamos ligar no telefone fornecido para o encontro com a operador. Nada funcionou, estava tudo fechado e o telefone fornecido não recebia ligações. Ficamos 1 hora esperando no aeroporto sem qualquer contato e depois de muitas pesquisas na internet encontramos o endereço da Surface, que só operava à partir das 8h. Perdemos mais de 1 hora e chegamos a acreditar que havia fraude no serviço pois ninguém respondia chat e nem havia qualquer telefone para contato. Nem da surface nem da QeeQ.

Terrible rental company, making money by exploiting damages on the car that you might overlook.

The rental company forced us to buy insurance, claiming my license is not an international one. It cost a total of 400 euros and included roadside assistance twice.

The staff was extremely unfriendly during the car pickup. They forced us to add a second driver's name and interrogated us about our entire trip, claiming we needed to pay over 15,000 RMB extra. When returning the car, they insisted there was a scratch under the door and casually wrote up a repair bill for 2,050 euros. Truly dishonest and unprofessional! We had no choice but to pay.

From the moment I arrived at the rental company to return the car, I knew it was going to be trouble. The staff member, an Indian guy, took a large flashlight and started inspecting, claiming there was a scratch on the front bumper and asked me to provide the pick-up video. I said they should check their own footage, and after reviewing their video, they admitted the scratch was an old issue. Then they turned to the windshield, saying there were tiny sand marks. This is ridiculous—the car has 80,000 kilometers on it, and the video they took when handing the car over was so blurry that no damage could be discerned. Basically, if you don't buy their insurance, they'll look for reasons to charge you. I told them I had purchased comprehensive insurance on the platform and just asked them to proceed with the damage assessment and generate the bill. The staff member said it was too late to provide a quote and promised to send it via email the next morning. Four days after returning the car, there has been no update on the damage assessment. It's infuriating. I reported all these issues to Zuzuche, but they've been utterly unresponsive. They only sent a text saying I’ll be compensated about 80 yuan. What does this even cover? In conclusion, this company is nothing but fraudulent. It all boils down to the rental price being too cheap—a bait to lure you into booking, and then they push high-priced insurance or scam you on vehicle damage if you don't buy. Zuzuche, this is goodbye. Your platform is far inferior compared to others. I'm done with you.

I asked them several times to issue an invoice, but they still haven't done it. When I came to pick up the car, the Audi Q5 was not available. Instead, they gave me a very small and light Skoda. I was picking up my boss, and I needed a better car like the Audi Q5. After insisting, they finally agreed to change the car. It seems like there's forced consumption or upselling involved. Additionally, when you pick up the car, they tell you not to worry too much about small scratches and avoid taking photos. However, when you return the car, they thoroughly inspect it for minor scratches. If you don’t have photos as evidence, they might charge you for damages.

Convenient, simple pick-up and drop-off process, good service.

This rental location does not offer 24-hour drop-off service. It opens at 7 AM, which could be problematic if you have an early flight. Suggest clarifying this.

Overall satisfied

Good

The car was in poor condition, full of damages. The pre-authorization of 1,100 euros was directly charged 26 days after returning the car, without any documents or communication. Now I have to resolve this through Zuzuche.

No one answered the phone when we tried to pick up the car, and we had to wait for two hours before getting the vehicle. During drop-off, their staff were not on-site, and we waited for half an hour for them to arrive, which delayed my check-in. Extremely poor service awareness and capability.

Do not rent from this company! Absolutely terrible! I booked a car and arrived at the airport, but there were no cars available! No one responded in the end! Waited for over 2 hours!

Amazing

Love you ur Sevices

The service was fine, and I met a Pakistani brother.

Satisfactory