AVIS Car Rental

After completing the pickup procedures, I waited for three and a half hours as they kept saying there were no cars available. Additionally, the vehicle provided was an Expedition instead of a Suburban. The Expedition's luggage compartment is slightly shorter than the Suburban's, and I specifically rented a Suburban to accommodate my luggage. As a result, my luggage barely fit, creating a lot of inconvenience for the rest of the trip.

Service was acceptable, but operating hours start too late, only after 9:30 AM.

Satisfied. The windshield was chipped by a stone on the highway. Called to inquire about the process, and the instructions were very clear.

Very satisfied.

They simply asked if extra insurance was needed, and after receiving a no, there was no upselling at all.

The red logo.

The accident claim process is too inconvenient.

Satisfied.

Since Budget has merged with AVIS, I'll address both in my feedback. First segment of the trip: I rented a car in Dallas and returned it in Houston with Budget, booking a Ford Edge, a midsize SUV, through Zuzuche. However, the staff gave me a Honda compact car instead, which was incredibly frustrating. After communicating with the staff, I swapped for the originally booked Ford Edge, as shown in the pictures provided. So, the store actually had the Ford Edge available but didn’t give it to me right away. One key issue to note is that due to the time difference, Zuzuche’s customer service was unavailable when I tried to report the issue. Even when they responded later during business hours, it was meaningless by then. Second segment of the trip: I rented a car in Los Angeles through AVIS. Upon arrival, I waited nearly 40 minutes for vehicle coordination. In the past, if the reserved model wasn’t available, they would upgrade free of charge; now, you're lucky if they don't downgrade you. During the return, they charged me for roadside assistance insurance, miscellaneous fees, and fuel costs—around 70 dollars. Although I refueled the car completely, I unfortunately lost the receipt, and the credit card charge's posting date was after the payment date, hence unusable for filing a dispute. Imagine if all tourists went through this—they could refund the ones who successfully disputed and profit from those who didn’t keep their fuel receipts. This could amount to considerable earnings for them. In summary, think carefully before choosing these two rental car companies, as this likely stems from management-level policies.

Satisfied

Very satisfied.

Quick pickup and responsive customer service.

Very satisfied, renting a car was convenient, and all questions were answered.

Pickup and return were both very convenient.

The store operates on time, starting work promptly at 7 am. They are efficient, don't push unnecessary sales, and carefully confirm every detail of the order.

Efficient and fast.

Overall service was satisfactory, no time wasted.

Satisfied.

Efficient and with a great service attitude.

Very good!