Alamo Car Rental

Satisfactory

The staff had a good attitude, and there was virtually no waiting in line.

The car rental office was empty when we arrived for our early morning flight. We had to wait an hour for someone to show up at the pickup location. The reserved car model was not available, and the so-called 'upgrade' had a smaller trunk, making loading luggage feel like a Lego puzzle each time. The service attitude was excellent, and we purchased full insurance and cross-border fees on-site. However, these costs were deducted directly from the pre-authorization, with an additional unexpected charge of a few dozen euros. Overall, apart from the lack of punctuality and slow car pickup process, there weren’t any major issues.

Very satisfied, the vehicle was very new, performed well, and was easy to drive. The staff were warm and attentive, and reminders were timely.

Overall, the process of picking up and returning the car was very smooth. The store provided the vehicle promptly, and the car was fuel-efficient.

Satisfied

Excellent overall. Except for waiting a bit because I arrived early, there were no issues at all. I rented a category A car but got a category C wagon instead, which was a pleasant surprise. The car was in great condition. Oh, and the staff member who handed me the car slightly misled me about the full-to-full fuel service, but it's forgivable.

Found the shuttle bus to the rental company, got off and was guided to check the car in the rain and sign the agreement. Since the rain was heavy, I didn't pay much attention and ended up buying insurance. Without realizing, I was charged on my card without knowing the exact amount. In the end, it cost me 4,000 for two days. The car had some misalignment issues with the wheels—it was a new car but kept pulling to the left while driving straight. At the gas station, I thought the tank was full when the pump clicked off, but later realized it was only half full and ended up paying a fueling fee to the rental company.

The car provided was not the model I reserved. The drop-off location was hard to find, the address was unclear, and navigation struggled to locate it. There were no signs, and the drop-off address lacked clarity. It should specify which parking lot, such as P1 or P6, rather than just giving an address. I spent a long time searching and still couldn't find it. The phone went unanswered, and the service was very disappointing!

Very good.

Very satisfied.

Average experience

Satisfied

Very satisfied.

The deposit was not refunded in a timely manner, and communication was poor.

It was an extremely bad car rental experience. When we arrived, the rental company didn't have the exact model we booked and forced us to pay an extra 43.57 euros for a supposed 'upgraded' model (which was actually quite similar to the one we originally booked). Based on our previous car rental experiences, if the rental company doesn't have the reserved car, they would usually provide a similar car for free without charging us any price difference.

A very poor car rental experience. When we arrived, the rental company did not have the exact model we had booked and forced us to pay an additional 43.57 euros for a different car (which was actually similar to what we originally booked). Based on our previous car rental experiences, if a rental agency didn't have the car available, they would automatically and free of charge provide a similar replacement without charging any additional fees.

The store is easy to locate, but the car pickup process is slow.

The car provided was not the specified model or an equivalent class.

Satisfied, returning the car took a bit of time, mainly because it was my first time using a car rental service.