AVIS Car Rental with SUV

Satisfied

Very satisfied.

A brand-new car with only three thousand miles, hybrid car that's fuel-efficient, spacious, and comfortable to drive.

The counter staff at the pickup location had a poor attitude. Upgraded to a larger Grand Cherokee at the store, the car was in great condition with plenty of space. Returning the car was smooth and hassle-free.

Very convenient!

The overall process is exceptionally smooth.

Very clear explanations, and the car was in good condition. I asked and confirmed that full insurance was already purchased through QEEQ, so it was all good.

Pickup and drop-off were very quick.

Great service.

Foreign staff may incorrectly assign insurance to you. If you have already purchased insurance in your home country, make sure to communicate clearly with them about this. When renting cars abroad, although full coverage may have been purchased domestically, language barriers and information gaps might lead to additional insurance being upsold, resulting in poor customer experiences. It's recommended that renters directly purchase insurance at international rental offices as needed to avoid duplicate expenses and unnecessary trouble. I rented a Toyota Sienna but was given a regular business vehicle instead.

There are over 20 counters, but fewer than 10 were open. The efficiency could be improved. Despite fewer than 10 counters being open, I still had to wait about 40 minutes.

The process was handled inside the airport, and picking up and returning the car was very convenient as it was done in the airport parking lot. The gentleman assisting with the paperwork was friendly, professional, and efficient, completing the process in just a few minutes. The car was almost brand new and in excellent condition. Overall, it was a very satisfying car rental experience.

Good service attitude, no hidden charges or sales pitches, easy car pickup process.

The car was in good condition, handed over with a full tank, easy pickup and return, and the service attitude was excellent.

So far, I am satisfied. However, as the process is not yet fully completed (the hold amount has not been settled, and there may still be issues to resolve), I cannot give a complete evaluation at this time. Thank you for your understanding!

Very good, will choose this company again next time.

Very satisfied, the vehicle inspection during return was fair without nitpicking.

Pretty good overall. We picked up the car inside the airport and asked about the insurance. They suggested buying the rental company's insurance, but we told them we had already purchased it through the platform, so they didn't push further.

Very satisfied.

Very satisfied.

Before renting, I checked the condition of the car and took a 360-degree video, noticing there was already a dent on the vehicle. After returning the car, the rental company emailed us claiming that we caused damage to the car. Even after providing the video, they questioned why we took the video at 8:30 when we had completed the rental process at 8:00. Can't we take a break after completing the rental process and then take the car? The company's management is chaotic—they fail to properly document pre-existing issues with their cars. Even though we provided evidence, they didn't check whether we left the parking lot during that half-hour. Instead, they seem to be waiting for us to prove we weren't responsible. If we can’t prove it, are they expecting us to pay for damage we didn’t cause?

Very satisfied.

Satisfied, everything went smoothly.

The location is easy to find, clearly marked.

Satisfied

It was just okay. They try to upsell insurance.

Overall service satisfaction

Very satisfied

The staff were friendly. Although communication in English was a bit challenging, they made great efforts to explain. The wait time in line was a bit long.

Satisfied

Very satisfied

Since the Sienna was unavailable, they upgraded us to a Honda Odyssey.

Very satisfied, convenient and fast.

No sales pitch, quick and convenient pick-up and drop-off.

No need to queue for pickup, great service attitude, and quick return process.

Very good, top international chain.

Average

Satisfied.

The staff at the rental desk engaged in fraudulent behavior. I had already purchased full insurance on Zuzuche when I booked, and during pickup, the AVIS staff explicitly mentioned that she could see I had insurance. After briefly discussing the car model, she had me sign on a palm-sized pad. While focusing on checking the car's condition, I didn't realize she secretly included additional charges for glass insurance, super collision damage waiver, etc., totaling 160.4 euros. Only upon returning the car and receiving the final invoice did I discover the extra charges. With the assistance of Zuzuche's customer service, negotiations with the AVIS airport office eventually led to a satisfactory outcome—waiving the unauthorized insurance charges.

Very convenient.

Very convenient.

I booked a car from Avis, but ended up with a car from a brand called DR. After searching online, I found out that DR is a brand authorized by Chery for sales in Italy. Overall, the car was in good condition, with about 8000 km of mileage, and it was fairly new.

Satisfactory

Due to language barriers, I ended up being sold two additional items and incurred extra costs.

Very satisfied.

Very satisfied.

Very satisfied, they provided a car that was very easy to drive.

Pretty good. Initially planned to start in Florence, but later realized there were too many restricted areas in Florence. Decided to take a train to Siena and rent a car there instead. QEEQ quickly canceled the original booking and made a new reservation.

Very satisfied!

Very satisfied!