AVIS Car Rental with Van

Efficient and well-organized

Convenient and efficient.

It took more than two hours to queue for the car. Such a long wait was an absolutely painful experience after a long flight. This is the first time in all these years of renting cars that I've encountered something so time-consuming.

Very satisfied, excellent service.

It's okay.

Very satisfied

The service was quite good.

Very satisfied, everything went smoothly.

The service is convenient and very satisfactory.

Very satisfied

Everything went smoothly.

Pretty good, straightforward and rough management typical of Americans.

The car rental process is straightforward and very convenient.

The pick-up process was quite fast, but the car provided wasn't a Mercedes Vito—it was a Fiat, which was bigger. When returning the car, they claimed it was dirty and wanted to charge over 4000 lira for cleaning. Luckily, we had spare time and cleaned it ourselves in 5 minutes, saving over 800 RMB.

Very satisfied

The car was perfectly adequate and clean, but had clearly been in numerous minor accidents before. Avis' fast track service did not work / was not available at this agency despite having filled in my details in advance.

Originally booked a Peugeot 2008 with a pickup time of 10:00 AM. Arrived at the pickup location more than an hour early and was informed that an extra charge of €280 would apply if the car was picked up immediately. Decided to wait until 10:00 AM to avoid the fee. The vehicle provided was a Jeep with over 90,000 kilometers, covered in scratches. Negotiated to change the car but was initially denied. Upon further inspection, found that one of the rear seatbelts was missing a buckle. After confirming the issue, they replaced the vehicle with a brand-new Peugeot 2008. Only a €120 deposit was charged. The vehicle swap process was very smooth.

Excellent

Friendly and enthusiastic service.

Very convenient, and the car is in great condition.

Pretty good.

An amazing car rental experience! We needed an additional driver, and they directly added one for us without any extra charge. They even let us choose the car we preferred, which usually costs extra at other places. Their work efficiency was incredible, and there was no line at all.

Poor vehicle condition; the car couldn't start during the trip, and they only provided jump-starting service. I had to take the risk of driving over 100 kilometers to exchange the car. The company showed no apology or compensation for the inconvenience and loss caused to the customer.

I've never had such a smooth experience before.

I booked a Ford Edge, but they gave me a smaller Chevrolet Equinox instead. When I argued with the front desk, they said they didn’t have any Ford Edges available. If no Ford Edge was available, why not offer me an upgrade? Why downgrade me? For years, I've rented cars at Los Angeles Airport in the U.S., and at other rental companies, I could choose any car I liked from a parking area filled with medium and large SUVs. I could pick any one and drive off. At AVIS, however, they assign you a specific car, and in this case, they even downgraded me. This is truly unacceptable!

No one explained clearly about the additional charges. They just made you sign directly, adding extra fees. The experience was poor.

Very good.

Satisfied

Very satisfied, but a small scratch on the car costs $100.

Everything was good overall, the process was simple, and the deposit was refunded quickly.

Satisfactory

The queue was extremely long, waited for two hours, which was a huge waste of time. Can't the rental company open more counters?

Expected a newer car but fine and was pleased with luggage space. Avis representative at Orlando gave the impression he didn’t want to be there.

I asked for an upgrade and was very happy with it.

Avis are high quality established car rental company and staff very helpful.

The service was fine, but both cars I got had a smoke smell and cigarette ash inside. The cars were also very dirty.

The insurance is expensive, and sometimes the available cars are not complete.

Pretty good.

Very efficient service, and the car was in excellent condition. Communication at the location and over the phone was smooth.

Just average.

Terrible experience! Did I smash their car? Charging me 1500 for a car wash? Next time I might as well remove some hidden parts to make up for the penalty they imposed on me.

No vehicles available in the package, paid extra for an upgrade.

Over a month after I returned the car, they suddenly charged me 500 CAD without explaining the reason. I kept asking, but they never gave me a response.

Satisfactory

Professional

The waiting time in line was quite long.

Great service, easy car pickup.

The service of this international company is excellent.

Satisfied

Very satisfied