AVIS Car Rental in London, ENG

Very satisfied, the vehicle inspection during return was fair without nitpicking.

Very satisfied

No need to queue for pickup, great service attitude, and quick return process.

The contract stated to pick up and return the car with a full tank, but after driving for a bit, I realized it only had 3/4 of a tank. I couldn't be bothered to go back and argue, but it does raise trust concerns.

Very satisfied.

The AVIS staff at London Heathrow Airport were very friendly, courteous, and highly professional.

The rental company provided a replacement car, which was even better than expected.

The car rental company operates quite professionally. At the airport, you need to ask the staff for directions as the location of the shuttle bus may have changed. I experienced a parking lot scratch, which was my fault. According to the policy, I needed to report it to the police, but without a dispute, the police wouldn't intervene. Calling both the emergency number and the rental company proved ineffective. The Avis locations near Oxford shown on Google Maps were all closed. Fortunately, the QEEQ platform offers 24/7 support. They advised me to use the online reporting platform to file the information and confirmed that police intervention was unnecessary. When returning the car, the Avis staff inspected it quickly, and £500 was directly charged to my credit card without requiring my signature. Thankfully, I had purchased supplementary insurance back in my home country. After providing photos and relevant information, QEEQ promptly processed the claim. This was my first time encountering an accident during a multi-country self-drive trip, but thanks to the supplementary insurance and QEEQ's reliable service, the situation was manageable. Much appreciated.

Excellent service, I will choose them again next time.

Great experience, the rental process was smooth.

Very good.

The overall service was quite satisfactory. The car pickup process was relatively simple, but it required two non-UnionPay credit cards for the deposit. Returning the car was also very convenient. If there was no accident and the tank was full, just return it as is. Staff will check the fuel level and inspect the car body. That’s it for the return!

Very satisfied

I've never had such a smooth experience before.

Avis are high quality established car rental company and staff very helpful.

The experience was okay. I rented a Volvo V60, but initially, they offered a Kia. After some negotiation, they provided a BMW 1 Series... Everything else was fine.

It's okay.

Very satisfied and convenient, have been using it for a long time.

The car rental experience this time was perfect. Upon landing, it was very easy to locate T5. Right outside the exit was Avis's shuttle, which took only five minutes to reach the rental office. There was no insurance upselling; I opted for an additional trailer insurance at £5 per day because the countryside roads were extremely narrow. When a large truck approached from the opposite direction, I had to stop on the roadside in a hurry and accidentally scratched the tire. I’m not sure if I’ll be charged for it. Upon returning the car, the staff assured me not to worry since I had purchased comprehensive insurance back in China. The trip isn’t over yet, so I haven’t seen the final billing statement.

Very efficient