CAR RENTAL REVIEWS ON SICILY BY CAR IN MILAN

The service of the Italian car rental company is acceptable. They don't accompany you during pickup, but the vehicle inspection is very thorough.

This is the third time renting a car from them—once in Rome and twice in Milan. All experiences were great.

Satisfied

Easy pick-up and drop-off; make sure to carefully inspect the vehicle's exterior during pick-up.

There was only one guy with limited English proficiency when I picked up the car. He said the car was upgraded, but the fuel tank wasn't full and there were scratches on the car. Thankfully, I took photos as a precaution after asking him about it. When I returned the car, he claimed the fuel wasn't topped off, but I showed him the photos as evidence.

Smooth communication and helpful in resolving issues.

The service attitude was good, and there was no forced insurance upselling during car pickup.

Great service.

Very satisfied.

The pickup process was extremely slow. It took 30-60 minutes per person, and I had to wait in line for nearly an hour. Then it took another 45 minutes to complete the paperwork. The prolonged process almost caused me to miss my subsequent plans.

I booked a Golf but was given a diesel Tiguan 2.0 instead. It worked out perfectly as I was heading to the Dolomites, and the power was impressive!

Very good, highly efficient

Satisfied

The staff at the Milan location displayed clear racial discrimination. They mocked me as soon as I entered, tossed my credit card onto the table, and refused to type my Chinese address into their own Google Maps. Instead, they made me find it myself on their outdated phone. After spending a long time locating my Chinese address and showing it to them, they still doubted that my luxurious, modern home was truly my residence. Extremely poor service overall. During my 17-day road trip in Italy, I used three different car rental companies. Europcar was excellent, but Sicily by Car at Milan MXP Airport was absolutely terrible.

Satisfied

Very friendly and convenient.

The car provided was a 40,000 km nearly new vehicle. They proactively reminded me to take photos and videos for records. Very satisfied with their service attitude.

Very fast

The car is new and the site is spacious.

Overall, the vehicle was decent, but the return location entrance was hard to find. The staff service was poor. When asking for help, they mentioned it was right next door but didn't explain how to drive to the store entrance. The staff responsible for returns didn't provide assistance and asked me to scan and search on Google Maps by myself.