CAR RENTAL REVIEWS ON CENTAURO IN MILAN

Very patient and takes the time to explain important details.

Good

Drove carefully and thoroughly considered the need to purchase full insurance. However, shortly after picking up the car on the first day, a pedestrian informed us that half of the license plate had fallen off. Upon inspection, we found the mounting hole was broken. Without a license plate, we could not continue driving and had to return to the hotel, cutting the day's trip short. On the second day, we went back to the rental office intending to switch to a different car but were told the damage to the plate might have been caused by us, so they refused to exchange the car or requested a 200-euro fee to our credit card for processing. After spending the entire morning resolving this, the one-and-a-half-day rental plan ended up lasting less than a day. Very frustrating.

Very good, their English proficiency is sufficient.

The car rental process was efficient, the service was thoughtful, the return procedure was convenient, and the vehicle was in good condition. The deposit was promptly refunded after the car was returned.

1. The shuttle at Milan Malpensa Airport had a long waiting time, over half an hour. 2. The car was downgraded upon pickup, and the staff had a tough attitude.

Overall service is decent, but they need to keep their promises and return the car deposit on time without delays.

Satisfactory.

The service was very patient.

This is by far the worst car rental experience I have ever had. The counter staff fraudulently upgraded my vehicle without my consent and overcharged me 90 euros. This fee is almost double the original rental cost. I did not receive any receipts or notifications about the upgrade during the entire rental process, which is clearly fraudulent. I will definitely never rent from this car rental company again.

Thanks to the helpful assistance of QEEQ customer service, my issue has been resolved satisfactorily. The compensation for my loss is a testament to their commitment to customer service.

Very satisfied

Very convenient, and returning the car was hassle-free! For self-driving abroad, it's recommended to buy comprehensive insurance for peace of mind!

It's okay.

Overall, the experience was good. The reserved Ford Focus was unavailable, and they upgraded us for free to a BYD Song SUV. There wasn't much upselling at the store when picking up the car, and the return process was smooth—they refunded the deposit and prepaid fuel fee. The only downside was probably because not many people book with them at Milan Airport. The shuttle bus doesn't run on a loop; it's dispatched based on your reservation time. Our flight arrived early, and we got our luggage quickly, but we waited 45 minutes without seeing the shuttle. Plus, there's no way to contact the store directly—you can only call customer service and wait for manual transfer. It took several attempts to reach them, but after talking to customer service, the shuttle arrived promptly. I recommend calling customer service as soon as you arrive instead of waiting aimlessly for the shuttle.

The rental company seemed understaffed. The same employees were handling shuttle driving, front desk tasks, and car return processing. Some staff had a negative attitude, often not responding actively to inquiries—questions had to be asked multiple times to get an answer. This wasn't just our experience; other customers waiting to pick up their cars had similar issues, with no one responding in the lobby. The first car we received hadn't been maintained; it immediately showed an engine oil change reminder upon starting. They did replace it for us quickly, but it cost us some time. Overall, if possible, it's better to choose a more renowned rental company.

The service was excellent, and the car pickup process was smooth.

They still tried to upsell insurance, even after I emphasized twice that I already purchased insurance and didn't need any additional coverage. Only then did they stop pushing.

Satisfied, would rent again

Excellent, the car was very new, and the service was also very good.

Excellent!