-10

The car rental procedures were processed quickly, and they carefully explained everything in English at a slow pace.

Picked up the car at the store in the afternoon. They didn't have the Opel Grandland X, only a Jeep Renegade, which they considered to be similar. It was a tight fit for 4 people and 4 suitcases. Looks like picking up a car at the airport early is better. The rental company didn't push any insurance and the process was very quick. Thumbs up.

Car had scratches on that were not included in the initial paperwork and the sat nav paid for didn’t work

1. The vehicle return process was made exceptionally painful and time consuming in that (a) Pisa airport signage is very poor in terms of guiding you to the car rental return location; and (b) the SicilybyCar return process out in 30C + heat was manned by only one very willing but very very overwhelmed staff member. Tempers were seriously frayed and I’m not sure how the staff member in question was able to remain calm under intense verbal pressure. 2. Found out at check in that the excess elimination insurance that I bought worked in an unusual way in That I would have to pay Sicily by Car up to €1600 and then reclaim that somehow or other from Easyrentcar or the insurer direct. This should be brought out in BOLD type in your terms and conditions as it is most unusual in my frequent experience of renting vehicles