Waited over an hour to pick up car as they were so busy. We had to replace a tyre whilst using it. Customer service said to pay for it and claim back from returns desk - we were then informed that that wasn’t the correct way to have done it because we were from the UK, so they couldn’t do a refund at the time as they would need their main office staff to sort it out. So, at the moment we are $189 out of pocket awaiting a refund hopefully

Booking with QEEQ was very easy and competitively priced especially with the diamond club

Not enough staff at pickup location. Disorganized.

予約したものよりもひとつ上のクラスの車両を使用でき、またほとんど新車の状態のよいものだった。

The electronic toll charges in Boston was not known to me and I have to call budget hotline to understand. It will be better it is stated in the contract or email

The price protector is good but I have yet to see the refunds(I have rebooked at a lower price) coming back to my credit card. So I hope the price difference will credit back without me emailing or calling.

when i returned the vehicle there was only one staff. that's why i had to wait more than 10 minutes to drop-off. i think there should be more staffs because so many customers including me are supposed to be racing to the airport.