CAR RENTAL REVIEWS ON BUDGET AT JOHN F. KENNEDY INTL AIRPORT, JFK

Tiempo de espera en la recogida del vehículo

Good Hospitality, Appreciate if you could add more staff in JFK so that the que gets faster.

User Friendly

The service was excellent, but there were lots of people, so I had to wait in line for quite a while.

Good

The Malibu is not easy to drive, the car is quite old and makes noises like a tractor.

There weren't enough staff at reception. I waited for two hours, and the reserved car model was not available. They just provided whatever they had. Extremely frustrating.

Satisfied

Quick pickup, excellent vehicle condition, and attentive service.

Rented a car in NY from JFK airport.. Great experience, car was ready, nice and exactly like booked with all inclusive insurance. Great reate.

Car exactly like booked with all inclusive insurance. Great reate.

Very satisfied

We were delayed at immigration with an interminable line! By the time we arrived at the Budget office, it was closed. After evaluating the options, I decided to hire a car for 24 hours from Avis; while I was in the Avis office, I heard another customer say that he had a Budget reservation, I asked him about it and he told me that Avis and Budget are the same company, so I was able to pick up the car I had originally reserved from the Avis counter. I was glad I did not spend the extra money on a taxi or additional rental, however a little more information would have gone a long way to relieve the stress and not make us waste another hour looking for solutions, after we had been traveling for more than 24 hours.

The oldest car I've rented in recent trips, with a waiting time of 2.5 hours…

Car drivable but had faults (cruise control and collision warning inoperative and warning lights on). Were not advised of existing damage to bodywork. Car had 90,000 on clock so not a new vehicle. Counter staff and return staff very pleasant and efficient.

All good.

All OK

All OK

Very satisfied.

Here's a comment you can use for Budget Car Rental: --- I’m extremely disappointed with my recent experience with Budget Car Rental at JFK Airport. Despite booking a car through QEEQ and paying in advance, I encountered several issues. The staff were unhelpful and rude, and I was informed that no cars were available upon arrival. After finally getting a vehicle, I was later hit with an unauthorized charge of USD 1202.39 on my credit card, despite being assured by customer service that there would be no extra fees for dropping off the car at a different location. I’ve tried to resolve this directly with your customer support, but I have yet to receive the refund that was promised. As a visitor from London, this entire experience has been incredibly stressful, and I’m now worried about additional charges on my credit card due to this error. This kind of service is unacceptable, and I would not recommend Budget to anyone based on my experience.

Excellent

Please see above, it was way below what I am used to experiencing with Budget.

it was very busy dayes and i cant get my gol car

After reading the Budget reviews, I was a bit concerned. I have to say on arrival it was a very pleasant experience with helpful and friendly staff. The car was what we expected in size and fitted our luggage perfectly. I would definitely recommend and will be using again.

Very easy process and a fast and efficient customer service. The value of the car hire was second to none. I will be using again and highly recommend.