The attitude was average, but the efficiency was good. The process of picking up and exchanging the car was quick. However, the car initially assigned to me couldn't be found, so they provided another one, which was covered in scratches.

The wait time for picking up the car was very long (more than an hour in line). The staff lacked patience and demonstrated poor service attitude. The car provided was old and had over 83,000 kilometers on it. When the car broke down, Rent-A-Car customer service said the car was new, which was incorrect. After driving about 30 kilometers and parking, the battery wouldn't charge and the car wouldn't start. It broke down in the parking lot. I called the car rental company, and it took more than 2 hours for the rescue vehicle to arrive. I requested a replacement vehicle, and they provided a car with significant damage to the right rear door. There were better-conditioned cars available in the parking lot, but they chose to give me the damaged one as a replacement. This impacted my travel plans, and the rental company did not offer any compensation or a satisfactory replacement. This rental experience was very poor!

When I arrived to pick up the car, I was about 40 minutes early. I waited in line for a long time, and when it was finally my turn, they told me that my scheduled pick-up time hadn't arrived yet, and I had to keep waiting. I was waiting with my child, and I don't accept this kind of service. They could have checked if anyone behind me had a tight schedule before making me wait longer. When it was finally my turn, they tried to sell me various insurances. I showed them the full insurance I had bought on the rental platform, yet they still charged me a 1200-euro pre-authorization. They stated a 'full tank pick-up, full tank return' policy but directly charged me 81 euros for fuel, saying they would refund it if I returned the car with a full tank. If they had already pre-authorized 1200 euros, why forcibly charge me 81 euros for fuel? Even worse, when I got the car, the fuel tank was not full. It's deceptive, even if the difference was small. The most unacceptable part was during the rental period, when my car's radiator was damaged on the highway due to a dog suddenly darting out. After calling roadside assistance, the car was towed away, but they said I had to go to a branch 200 km away to get another car with another 1200-euro pre-authorization. I was in Cordoba, a popular tourist city in Spain, and they had no branch there? I ended up with no car even though I paid for the rental. The next day, I repeatedly confirmed with their customer service if I needed to go to the return branch to complete the necessary procedures, and they said no. However, on the day of the return, I received a call in the afternoon asking me to come and return the car, but the return time had already passed. My car had been towed away a day and a half earlier, and their system failed to update the information in time. As of now, a week later, the damage assessment is still not confirmed. My 1200-euro pre-authorization and the 81-euro fuel charge haven’t been settled. Ultimately, I had to pay out of pocket for transportation from Cordoba to Seville, as all my planned driving routes were no longer covered. I suffered significant losses and had a terrible service experience.

Excellent service

Everything excellent

Everything excellent