Very satisfied.

The car return process was terrible. The person in charge of inspecting the car tried their best to find flaws after learning that we had full insurance from a third-party provider rather than their company. I had carefully taken videos of all the scratches and damages when picking up the car, so they couldn't point out any issues with the car's body. In the end, they went to the extreme of using a flashlight to check the windshield and pointed to a tiny 1mm white dot, claiming the glass was damaged. They spent half an hour finding three small white dots and demanded insurance be used for repairs. I've rented cars many times before, but this was the first time encountering such nitpicking behavior. Truly awful!

The shuttle was punctual, the car was in great condition, the reminders were helpful, and the process was simple.

Smooth interaction

Busy with customer care.

Very good rental, there was a waiting line for about 30min, lady at counter tried to sell additional insurence, but thats nothing new. Overall very good experience. We got a Lancia Ypsilon, as did all the people in the line. But it was a nice car, new and very drivable, even to the etna.

Very good platform, helpful for rentals, great deals