NOLEGGIARE, Milano Malpensa Aeroporto Car Rental

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Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hyundai i10
Mini
US$ 27/day
Rent a car
- Collision Damage Waiver & TP
Fiat 500
Mini
US$ 27/day
Rent a car
- Collision Damage Waiver & TP
Toyota Aygo
Mini
US$ 28/day
Rent a car
- Collision Damage Waiver & TP
MG 3
Economy
US$ 28/day
Rent a car
- Collision Damage Waiver & TP
Fiat Panda
Mini
US$ 28/day
Rent a car
- Collision Damage Waiver & TP
Renault Captur
Compact
US$ 31/day
Rent a car
- Collision Damage Waiver & TP
Kia Picanto
Mini
US$ 32/day
Rent a car
- Collision Damage Waiver & TP
- Citroen C3
  US$ 33/day
- MG ZS
  US$ 34/day
- Toyota Yaris
  US$ 34/day
Show other 35
Fold up
- NOLEGGIARE Milan Malpensa Airport(MXP) Peugeot 308 Rental
  US$ 36/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Ford Focus Rental
  US$ 37/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Mitsubishi ASX Rental
  US$ 38/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Hyundai Tucson Rental
  US$ 47/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Mercedes-Benz A Class Rental
  US$ 52/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Mercedes-Benz B Class Rental
  US$ 54/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Peugeot 3008 Rental
  US$ 55/day
- NOLEGGIARE Milan Malpensa Airport(MXP) BMW 2 Series Rental
  US$ 56/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Toyota C-HR Rental
  US$ 57/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Ford Focus Estate Rental
  US$ 60/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Mercedes-Benz CLA Rental
  US$ 64/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Mercedes-Benz CLA Estate Rental
  US$ 68/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Audi A6 Estate Rental
  US$ 73/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Fiat 500 Cabrio Rental
  US$ 76/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Peugeot 308 Estate Rental
  US$ 77/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Ford Tourneo Rental
  US$ 80/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Toyota Corolla Estate Rental
  US$ 80/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Mercedes-Benz GLA Rental
  US$ 84/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Lexus NX Rental
  US$ 85/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Jaguar E-pace Rental
  US$ 87/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Ford Tourneo Rental
  US$ 132/day
- NOLEGGIARE Milan Malpensa Airport(MXP) Ford Transit Rental
  US$ 138/day

NOLEGGIARE - Milano Malpensa Aeroporto Information, Car Rental Instructions & Policies

Address

Via Cipriano Facchinetti 51, SOMMA LOMBARDO, VA, 21019, ITALIA

Telephone

+3903311251528 / +3903311251527

Pick-up Instructions

The NOLEGGIARE - Milano Malpensa Aeroporto car rental location is located out of the airport

You can arrive of NOLEGGIARE - Milano Malpensa Aeroporto car rental by free shuttle bus.

The customer after baggages are collected, he must call our mobil phone +39 334 94 86716 to arrange the pick up , Free Bus Shuttle Branded Noleggiare will stop outside the Terminal T1 of Departures Area out of door n°16 or Terminal T2 shuttle area in front of the terminal arrivals. If there is construction at Gate 16, please go to Gate 17 to wait for the bus

Drop-off Instructions

Next to P6 Smart - ViaMilano Parking. Google map link: https://maps.app.goo.gl/HRuQkszF5Bu4wnNg6

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

19 - 80 years old

Young Driver Fee applies at 19 - 24 years old with charge of EUR 6 - 19 per day approximately.

Senior Driver Fee applies at 76 - 80 years old with charge of EUR 6 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

EU Driving Licence

For local renters, you need to bring:

Full driver's license issued in Italy

Additional Extras

Extras Prices

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

To be confirmed

Cross Border

Free of Charge:

Taking rental cars to following countries is allowed and free of charge:
The Republic of San Marino

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Austria Belgium Denmark Finland France Germany Luxembourg Norway Netherlands Show More Austria Belgium Denmark Finland France Germany Luxembourg Norway Netherlands Slovenia Croatia Portugal United Kingdom Czech Republic Estonia Hungary Latvia Lithuania Ireland Poland Romania Iceland Switzerland Slovakia Andorra Bosnia and Herzegovina Moldova Malta Spain Liechtenstein Serbia Vatican City State Sweden North Macedonia	EUR 6 per day

Countries

Charges

Austria

Belgium

Denmark

Finland

France

Germany

Luxembourg

Norway

Netherlands

EUR 6 per day

Please confirm specific cross-border days, cross-border requirements, and other cross-border terms with the staff at the counter.

Must-not:

Taking rental cars to following countries is not allowed:
Monaco, Montenegro, Albania

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 2400 for Mg4,

EUR 1300 for Toyota Aygo X,

EUR 1300 for Fiat 500,

EUR 1400 for Fiat 500,

EUR 1400 for Smart Fortwo,

EUR 1400 for Fiat Panda Or Similar,

EUR 1400 for Fiat Panda,

EUR 1500 for Peugeot 208,

EUR 1500 for Toyota Yaris Hybrid,

EUR 1800 for Volkswagen Golf,

EUR 1500 for Volkswagen T-roc Cabrio,

EUR 2400 for E Class,

EUR 2200 for Ford Focus,

EUR 2200 for Citroen C4 Spacetourer,

EUR 2600 for Nissan Sentra,

EUR 1500 for Toyota Yaris,

EUR 1500 for Toyota Yaris Diesel,

EUR 1800 for Mitsubishi Mirage G4,

EUR 1800 for Dacia Lodgy,

EUR 1800 for Renault Trafic,

EUR 1800 for Peugeot 308 With Navy,

EUR 1800 for Toyota Corolla,

EUR 1500 for Mini Cooper Cabrio,

EUR 2600 for Vw T Roc Cabrio,

EUR 2200 for Bmw 3 Series,

EUR 2000 for Mg Zs,

EUR 2000 for Ford Puma,

EUR 2200 for Opel Crossland,

EUR 2000 for Toyota Rav 4 Hybrid O Similar,

EUR 2400 for Skoda Octavia Sedan 4 Doors,

EUR 2400 for Toyota C-hr,

EUR 2400 for Peugeot 508,

EUR 2400 for Bmw 2 Series,

EUR 2600 for Mercedes Classe C,

EUR 2400 for Renault Espace,

EUR 2400 for Renault Trafic-diesel,

EUR 2600 for Peugeot Expert Traveller 9 Person,

EUR 2800 for Bmw X3,

EUR 2800 for Porsche Macan,

EUR 3000 for Mercedes Gle,

EUR 2200 for V60 Cc,

EUR 2200 for Toyota Corolla Sw Aut Hybrid,

EUR 2200 for Citroen C4 Picasso,

EUR 2600 for Peugeot 5008,

EUR 2600 for 5 2,

EUR 2000 for Toyota Sienna,

EUR 2600 for Toyota Kluger Hybrid,

EUR 2400 for P1 Subaru Outback Wagon,

EUR 2800 for Xc60 Plug In,

EUR 2800 for Toyota Proace Electric Aut,

EUR 3000 for Ford Mustang Mach-e Or Similar,

EUR 0 for other car models.

Theft Insurance Excess differs by car model:

EUR 1600 for Toyota Aygo X,

EUR 1600 for Fiat 500,

EUR 1600 for Smart Fortwo,

EUR 1600 for Fiat Panda Or Similar,

EUR 1600 for Fiat Panda,

EUR 1800 for Peugeot 208,

EUR 1800 for Toyota Yaris Hybrid,

EUR 2000 for Volkswagen Golf,

EUR 1800 for Volkswagen T-roc Cabrio,

EUR 2600 for E Class,

EUR 2400 for Ford Focus,

EUR 2400 for Citroen C4 Spacetourer,

EUR 2800 for Nissan Sentra,

EUR 1800 for Toyota Yaris,

EUR 1800 for Toyota Yaris Diesel,

EUR 2000 for Mitsubishi Mirage G4,

EUR 2000 for Dacia Lodgy,

EUR 2000 for Renault Trafic,

EUR 2000 for Peugeot 308 With Navy,

EUR 2000 for Toyota Corolla,

EUR 1800 for Mini Cooper Cabrio,

EUR 2600 for Vw T Roc Cabrio,

EUR 2600 for Bmw 3 Series,

EUR 2200 for Mg Zs,

EUR 2200 for Ford Puma,

EUR 2400 for Opel Crossland,

EUR 2200 for Toyota Rav 4 Hybrid O Similar,

EUR 2600 for Skoda Octavia Sedan 4 Doors,

EUR 2600 for Toyota C-hr,

EUR 2600 for Peugeot 508,

EUR 2600 for Bmw 2 Series,

EUR 2600 for Mercedes Classe C,

EUR 2600 for Renault Espace,

EUR 2600 for Renault Trafic-diesel,

EUR 2800 for Peugeot Expert Traveller 9 Person,

EUR 3000 for Bmw X3,

EUR 3000 for Porsche Macan,

EUR 3500 for Mercedes Gle,

EUR 2400 for V60 Cc,

EUR 2400 for Toyota Corolla Sw Aut Hybrid,

EUR 2400 for Citroen C4 Picasso,

EUR 2800 for Peugeot 5008,

EUR 2800 for 5 2,

EUR 2000 for Toyota Sienna,

EUR 2800 for Toyota Kluger Hybrid,

EUR 2600 for P1 Subaru Outback Wagon,

EUR 3000 for Xc60 Plug In,

EUR 2400 for Mg4,

EUR 2800 for Toyota Proace Electric Aut,

EUR 3000 for Ford Mustang Mach-e Or Similar,

EUR 0 for other car models.

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.6 mi from Milan Malpensa Airport

30.2 mi from Milan Linate Airport

4564.9 mi from Segrate Airport

Railway Stations

26 mi from Milan Central Station

28.9 mi from Milan Rogoredo - Train Station

Hotels

26.3 mi from Hintown Conchetta

27.4 mi from Grand Visconti Palace

Other Landmarks

26 mi from Darsena

26.2 mi from Missoni

26.4 mi from Porta Venezia

FIND ME A CHEAP RENTAL

Map view of NOLEGGIARE Store Location

coordinates: 45.653306 8.722333

Guest Reviews

Total points： 7.3 / 10 Good

Vehicle condition: 0.9
Vehicle cleanliness: 1.0
Spaciousness: 1.0
Counter staff: 0.8
Pick-up location: 0.6
Drop-off location: 0.8
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Anonymous
Milan
7.3 /10 Good
Reviewed: Thursday, June 19, 2025
Everything was going well until the drop off where they told me that the trunk cover was missing. The vehicle never had a trunk cover to begin with so now I have to deal with the company because they want to charge me €300 for a missing trunk cover that was never there.
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Anonymous
Milan
8.3 /10 Very good
Reviewed: Thursday, June 19, 2025
The car was clean and well maintained. Great size for what we needed. Finding the shuttle from the airport to the car pickup was not very strait forward. In one email we received, it states in small print what shuttle service to use, in another there was no mention of the shuttle company. We waited at the airport for over an hour and had to call Noleggiare twice before someone told us what shuttle to look for.
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M.Alqaimi
Milan
9.7 /10 Excellent
Reviewed: Thursday, June 19, 2025
It was a new car clean and modern it has carplay which helped a lot when we connected I phone During my trip i had to add addblue fluid I contacted the rent company they advised to add and they will refund The rent company staff was very nice and helpful
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K.Hedge
Milan
9.3 /10 Excellent
Reviewed: Thursday, June 19, 2025
Very helpful and friendly staff
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M.ALAJMI
Milan
9 /10 Excellent
Reviewed: Thursday, June 19, 2025
I hoped for luxes but i get MG
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Cecil Cronin
Milan
2 /10 Poor
Reviewed: Thursday, June 19, 2025
Dishonest service. They charge you extra for everything if you're too honest. Border crossing fees, mandatory insurance, various tricks.
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Maxwell Daniell
Milan
4 /10 Average
Reviewed: Thursday, June 19, 2025
The contact number on the rental order is incorrect!
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Eileen Doherty
Milan
2 /10 Poor
Reviewed: Thursday, June 19, 2025
Security deposit held
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Abraham Bronte
Milan
4 /10 Average
Reviewed: Thursday, June 19, 2025
The car rental company's service was just okay. They charged 75 euros for cross-border and additional driver fees when picking up the car. What I was unhappy about was the 1800 euros deposit which still hasn't been released. Last time, I rented a BMW 3 Series and they only held 600 euros for a Jeep Compass.
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Toby Ellen
Milan
2 /10 Poor
Reviewed: Thursday, June 19, 2025
Couldn't pick up the car. Amex card couldn't be used, and the chip UnionPay card also didn't work. Couldn't negotiate with the store and couldn't cancel the rental order. Wasted time and money. Really frustrating.
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Clyde Zephaniah
Milan
8 /10 Very good
Reviewed: Thursday, June 19, 2025
The service was decent
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Ernest Montgomery
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Good service
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Louis Barney
Milan
4 /10 Average
Reviewed: Thursday, June 19, 2025
Picked up the car at night and during return, they inspected very carefully. Claimed there were scratches on the tailgate and fined me over 600 euros.
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Nora Keats
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Overall good experience
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Lewis Hopkin(s)
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Very good.
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Steven Bush
Milan
4 /10 Average
Reviewed: Thursday, June 19, 2025
Make sure to take pictures of everything, especially the windshield. Even small stone chips will cost you. My rented car was already pretty beat-up, and they charged me for those stone chips. Also, be sure to take a picture of the fuel gauge.
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Evangeline Den(n)is
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Satisfied
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Barbara Bird
Milan
8 /10 Very good
Reviewed: Thursday, June 19, 2025
There wasn't much of a queue.
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Yves DeQuincey
Milan
8 /10 Very good
Reviewed: Thursday, June 19, 2025
The car was easy to drive and the pickup process was convenient. However, they informed me that the platform insurance is only for the platform and asked me to buy an additional insurance ranging from 150 to 600 euros.
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Phil Adela
Milan
2 /10 Poor
Reviewed: Thursday, June 19, 2025
Their attitude was terrible. When I requested the reserved car model, they started arguing with me.
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Solomon
Milan
6 /10 Average
Reviewed: Thursday, June 19, 2025
The flight was delayed by 2 hours, and when we arrived at the car rental company, we were told that the fully prepaid car had already been taken. In the end, we had to pay for an upgrade, which was quite frustrating.
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Aurora Rhodes
Milan
2 /10 Poor
Reviewed: Thursday, June 19, 2025
The car rental company doesn't have any Lexus vehicles. On two occasions, I didn't get a Lexus as expected, and I didn't see any in the parking lot. If you are renting a Lexus because of more luggage, be cautious. This time, they gave us a basic Mercedes A-class, which worked out since we had fewer people and managed to fit our luggage. However, being a basic model, the interior was all cloth. Unfortunately, it was a rainy day, and cleaning the dirt would be very challenging. We were charged a hefty cleaning fee (179 euros), and the matter is still under dispute. Fortunately, we have the car rental platform's support, and we hope they can help retrieve the unreasonable charges.
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Mamie Jonah
Milan
8 /10 Very good
Reviewed: Thursday, June 19, 2025
The pickup process was a bit busy, and they tried to upsell services but were firmly declined.
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Carol Hamlet
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
The rental company was very patient and praiseworthy.
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Sophia Buckle
Milan
6 /10 Average
Reviewed: Thursday, June 19, 2025
I would avoid this company. It's an Italian local company that attracts people with low prices, and it is indeed cheaper than several other international companies. However, every time I rent a car, it's never the model I reserved. Last year, I reserved a Ford Focus, but got a Toyota instead. The trunk could only fit one 24-inch suitcase, so I had to put the other suitcase in the back seat. This year, I reserved an MPV, but ended up with a Peugeot SUV. We had three 24-inch suitcases and could only fit two of them. In the end, I had to pay nearly 400 euros extra to switch to a Skoda. What a rip-off! Also, because I didn't buy their insurance, they inspected the car very meticulously when I returned it. Thankfully, I was aware of their practices from last year.
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Sabrina Salome
Milan
8 /10 Very good
Reviewed: Thursday, June 19, 2025
Overall service was quite good.
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Marjorie Nelly
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
The shuttle was punctual, the car was in great condition, the reminders were helpful, and the process was simple.
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Andrew Robinson
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Very satisfied
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Hyman Wilde
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Pickup and return were very quick, and the guy assisting with the return spoke excellent English.
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Quentin Beerbohm
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Quite good.
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Thomas Sinclair
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Extremely satisfied
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Burgess Bowen
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Great experience, the car was very new.
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Hiram Chaplin
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Great service attitude, they upgraded my booking. I reserved a Ford Focus hatchback but got a brand-new RAV4 hybrid, which saved a lot on fuel.
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Ronald Paul
Milan
2 /10 Poor
Reviewed: Thursday, June 19, 2025
I rented a seven-seater car, but when I arrived at the rental company, I was told they only had five-seater cars available. They forced me to switch cars without refunding the price difference, and I had to rely on the intermediary platform to get back part of the cost. Do not rent from this company under any circumstances.
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Murray Isaac
Milan
4 /10 Average
Reviewed: Thursday, June 19, 2025
There were two long scratches (2 cm each) on the lower part of the car door. I didn’t record a video when picking up the car, and they charged me 120 euros for it when returning the car. It's very unreasonable. They told me to contact the rental platform since the insurance can reimburse me.
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Theresa Needham
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Overall, things were decent.
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Baldwin Johnson
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Very satisfied.
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Rex Mike
Milan
2 /10 Poor
Reviewed: Thursday, June 19, 2025
I received a parking violation ticket in Italy but couldn't pay it because I was rushing to catch a flight and didn’t understand the local language. I asked the store staff if I could pay them and have them handle the fine for me, but they refused and told me to pay online. Later, I went online and had no idea how to pay the fine. Now, I don’t know what happened to my deposit of ten thousand dollars, and no one has updated me. The staff in Italy provided no assistance regarding the unpaid parking fine, which left me very dissatisfied.
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Amanda Veblen
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Very satisfied
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Winni Law
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Very satisfied!
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Valerie Stilwell
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Good.
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Harlan Law
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Very good
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Debby Dierser
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Very good.
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Rachel Lucia
Milan
8 /10 Very good
Reviewed: Thursday, June 19, 2025
This time, the actual car I got was a Ford Puma, a compact SUV that is quite common in Europe. The car was in great condition.
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Elroy Violet
Milan
4 /10 Average
Reviewed: Thursday, June 19, 2025
We rented from this company because it was the only one allowing cross-border travel. They charged a €96 cross-border fee but only provided a photocopy of the vehicle documents. At border crossings, some countries required the original, which led to lengthy explanations. The booking was for a 5 PM pickup, but we arrived early at around 12 PM. They didn’t allow an early pickup and asked us to wait. After waiting for three hours, they informed us the car was ready. They tried to sell us insurance but didn’t insist since we had full coverage through the rental platform. When returning the car, the front mudguard had a small white scratch, likely from another driver, and we were charged €180 for repairs. The rental location isn’t at the airport, so you have to call them to send a shuttle, which takes about 10 minutes to reach the airport.
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Willie Haggai
Milan
4 /10 Average
Reviewed: Thursday, June 19, 2025
Didn't notice during pickup, but there were minor scratches. Was charged 200 euros for damage and 65 euros for some other fee during drop-off. Frustrating.
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Eugene Priestley
Milan
10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Good, the service was very nice. There were a few more people during car pickup. The car provided was brand new, with less than 5000 km mileage, diesel engine, and very easy to drive.
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Valerie Stilwell
Milan
8 /10 Very good
Reviewed: Thursday, June 19, 2025
The car was great, but during the return process, they found a barely noticeable scratch on the rear bumper and charged over 100 euros. I had to claim it with insurance afterward.
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Cecilia Arnold
Milan
8 /10 Very good
Reviewed: Thursday, June 19, 2025
I did some research on Italian car rental companies via Xiaohongshu and noticed various strategies they employ. It's recommended to purchase full insurance through the platform, as it's more cost-effective compared to buying it directly from the rental company. When returning the car, make sure the interior is kept clean to avoid risks. The shuttle driver from the rental company was nice and helped with luggage. The service was relatively fast, although the car provided was not the model I originally booked, but it was sufficient for use.
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Tiffany Carl
Milan
4 /10 Average
Reviewed: Thursday, June 19, 2025
The service level was poor—it felt like a scam. The car I booked was clearly a hybrid, but things went downhill during pickup: 1. The first hybrid car they gave me was covered in scratches, overdue for maintenance, and the dashboard showed maintenance alerts. Since I was renting for 12 days and planning to drive long distances, I negotiated multiple times to get a replacement. 2. The second car they provided was also full of scratches. They asked me to take a video, so I did, but it wasn't a hybrid. I had no other option at that point, and to make things worse, it was raining that morning. The handover spot had no shelter, visibility was poor, and I could only hastily record the video. 3. Due to the lack of Chinese-language customer support, I couldn't understand their insurance upselling tactics. I assumed the platform had provided full car damage insurance, but it turned out not to be. The deductible was over €1,300 (about 13,000 RMB), which led to later issues. While driving, I accidentally grazed a curb, slightly scratching the right front rim and tire. The rear right rim also ended up with minor scuffs. There's also a light scratch on the right side of the car, but much milder compared to existing damage. Despite this, the car rental company determined the repair costs themselves and charged me €630 (around 5,000 RMB). 4. After returning the car, I had been told I could get an invoice. The company’s driver offered to take me to a nearby hotel (as my flight back home was early the next morning). However, upon getting in the car, he demanded a €15 tip. When I refused, he insisted on driving me to the airport instead. He claimed there were no taxis available at that time. I asked him to drop me off at the road leading to the hotel—just a few hundred meters away—so I could walk myself, but he forcibly drove us to the airport against my wishes.
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