CAR RENTAL REVIEWS ON NOLEGGIARE IN ROME

The car model was changed without prior notice.

Everything was great except the return process, which was a bit slow due to thorough inspection.

The front desk staff had a good attitude, and the online check-in was completed within 10 minutes. However, I booked an Audi A6 Avant and ended up with a Ford Kuga SUV at pick-up, which is not on the same level. At the very least, it didn’t even have electric seat adjustment. Thankfully, this car is a hybrid, offering a surprising level of fuel efficiency. Perhaps this is just how Europeans do business. Overall, it was acceptable.

The staff aggressively pushed for additional models and insurance during pickup, and unfairly charged 380 euros during return.

When changing cars, they insisted there were scratches on the underside of the front bumper, but we didn't experience any collisions, so how could there be scratches? They asked us to provide videos or photos from the car pickup, but we had checked the car's exterior thoroughly at the time and didn’t think to examine the underside. We trusted the rental company, so we didn’t inspect that closely.

The cost breakdown is clear, but the last-minute car change feels unfair.

Very satisfied.

Highly satisfied with the reasonable suggestions and car provided.

I chose a more expensive car rental company with full insurance for convenience, and both pickup and drop-off went smoothly.

Smooth process

When we arrived to pick up the car, the one we reserved was not available—it didn't even exist. They immediately offered us two options: one very small car that wasn't even the same class we booked, or another within the same class but requiring an additional fee of 40 euros per day. After persistent negotiation and contacting the rental company, they reluctantly agreed to provide a car. Secondly, when I extended the rental for one more day, they insisted I buy an extra day of insurance. I explained that I already had full coverage, but they ignored me and threatened to deny me the car. They even froze 3000 euros on my credit card, warning that they would immediately deduct any damages. After further back-and-forth with the rental company, they eventually gave me the car, but the process took an hour. It was a frustrating experience—without prior rental experience, someone less prepared might have been forced to pay all the extra charges.

I picked up the car on time, but the car I reserved didn't exist. They gave me a small SUV instead, and I insisted on getting a car of equivalent size because I had planned for luggage space. They said if I wanted the Ford car, I would need to pay an extra €40 per day. I refused and immediately contacted the rental platform. The platform negotiated with them, but they ignored us. After persistently reasoning with them, they finally agreed to give me the car.
Additionally, I extended the rental by one more day. When picking up the car, they insisted I buy their insurance, even though I had already purchased one. They ignored me again, and after my persistent efforts, they charged my credit card with a €3000 credit limit, threatening to deduct it directly if there were any damages. Their attitude was very bad. I recommend everyone avoid renting from this company in the future.

Quite satisfied. They offered insurance on-site because we only paid part of the cost online, so we decided to buy it after calculating the total expenses, which were reasonable. The staff on-site were also very patient in explaining everything to us.

First of all, super, super hard sell on insurance by counter staff. Just show that you have bought insurance and stand your ground. They tried scare tactics, shrug as if you are being really dumb etc. Print and bring along your insurance - the moment they see it they will stop saying things like you are not covered. Then... thankfully because I read earlier reviews, I took a good video of the car at the collection point. They inspected the car super carefully at return and picked up on the smallest of dings which other companies do not do. The moment I said I had a video and could show proof, they did not press the matter. They said the boot cover was missing, I said it did not have one at pick up, "want to see the video?" and then they just dropped the issue.

QEEQ was great! Follow advice given carefully. Print out your insurance document from QEEQ.

Very satisfied.

The overall service was very smooth.

Hard to explain, it's complicated.

The overall experience was quite poor. First, the car provided was not the model indicated during booking. Second, the rental company aggressively pushed for full insurance. Moreover, we had to pay extra for a car model we initially selected as a possible option during booking.

I would have been happier had we received the car we had ordered. But as mentioned, it all worked out well in the end. The counter customer staff was all hard sell on the extra insurance, though, and I practically has to be rude to get away from them.

QEEQ did everything they said they would; I had no issues with navigating selections of available rentals.

It's okay.