The car rental experience this time was perfect. Upon landing, it was very easy to locate T5. Right outside the exit was Avis's shuttle, which took only five minutes to reach the rental office. There was no insurance upselling; I opted for an additional trailer insurance at £5 per day because the countryside roads were extremely narrow. When a large truck approached from the opposite direction, I had to stop on the roadside in a hurry and accidentally scratched the tire. I’m not sure if I’ll be charged for it. Upon returning the car, the staff assured me not to worry since I had purchased comprehensive insurance back in China. The trip isn’t over yet, so I haven’t seen the final billing statement.

The waiting time was acceptable, not too long.

It's a small company, so they don't have a lot of staff. However, the pickup process was quick and they didn't check many documents. They just handed me the keys and I found the car myself. The car was relatively new but seemed to be an older model.

Located just downstairs from the hotel, the service was fairly efficient, although I waited for a little over half an hour. Pickup was also in the back parking lot. You can purchase additional insurance on the spot, which is convenient.

A new car with 10321 miles, in good condition and clean. Friendly staff, straightforward procedures, no extra requirements.