Excellent.

The staff performed routine upselling for vehicle upgrades and fuel services, which I politely declined without any issues. The normal procedures were handled efficiently, with a 10-minute wait in line and paperwork completed in 5 minutes. The car was fairly new, with only 7,000 miles on it, and its condition was good. The vehicle had adequate power and was equipped with adaptive cruise control, which made driving much easier.

The booking was scheduled for car collection at 1:30 PM (with full insurance included). However, they insisted on me purchasing their insurance. When I refused, they claimed there were no cars available at 1:30 PM and made me wait until 2:00 PM. In the end, the car was still in the parking lot, and their service attitude was poor.

Staff very helpful explaining the breakdown of the cost and not pushing to buy additional insurance. Gave a discounted rate to upgrade from Peugeot 5008 to Volvo XC60. No regret for the upgrade.

Simple to use and seamless booking.

Good

Good service attitude