The service attitude was excellent, but the staff lacked familiarity with the business.

The staff were enthusiastic and provided fast service. It was a great experience.

Large car rental company, reliable. However, the cross-border fee is different from what is shown on the platform.

Upon arrival, I found out that the local area does not accept notarized Chinese driving licenses. After 3 hours of negotiation, I finally rented a car from another company, which seriously affected my schedule!

No full check up of vehicle before handover. Car was dirty and full of scratches and delivery person was rude to clean up. Finally with lots of arguments vehicle was changed which was good. Again no time given to inspect vehicle and person on duty was not interested to mark damage. Also he wrongly mark shelf in car which was not there. On returning person mark damage on Tire but same was not ask to check on handing over time. Since full coverage was there which safeguard for charges due to negligence of Hartz team. Great learning while renting car