Not untypical... initially collecting the car is always worse than you’d like!

The service is decent.

This was the worst car rental experience I've ever had. The staff at the store were pushy, trying to upsell and change the car model for additional costs. While the extra charges weren't too much, they ignored my clear request to pay with a Euro debit card instead of a credit card. The staff even locked the doors and left during my attempts to withdraw money, and ultimately charged my credit card. Communication was completely ineffective, and the whole process was extremely frustrating.

The navigation address was incorrect, and we couldn't find the store. They pushed for insurance and an upgrade. Because we couldn't find the store, we were late and weren't given the car. Even after rebooking, we couldn't receive the car earlier. We waited around the store for over 4 hours.

All went smoothly but long delay to get paperwork done and then had to wait for car to be delivered to pickup point. Great car.

All was good and a good price.

Easy pick up and drop off, definitely recommend.