Not untypical... initially collecting the car is always worse than you’d like!

The rental company required purchasing their insurance at pickup, which I declined. There was no prior notice about the change in vehicle model. After completing the paperwork and receiving the car key, everything thereafter was self-service. The car provided was a Mercedes A180D instead of the Volkswagen T-Cross, and I was quite worried about scraping the undercarriage while driving on small roads. The staff at the return location were very friendly.

Good communication

The store staff recommended an upgrade to a larger car at a discounted price, which I declined. The car was picked up smoothly and was in good condition. However, I received a €40 fine upon returning from the trip, which was listed as an 'information transfer fee'. This fine was unclear, and I still don't know what the violation was.

The guy on our return was quite rude. The way he drove the rental car, the way he accused us of damaging the car. The Canadian guy when we arrived couldn't have been more friendly and helpful.

No

Great car and customer service