Not untypical... initially collecting the car is always worse than you’d like!

The car rental customer service was a Spanish lady who tried to sell me additional insurance. Despite me showing proof that I had already purchased full coverage, she refused to look at it and exaggeratedly claimed, 'What you bought is yours, what I recommend is mine. If you didn't buy it...!' We firmly and repeatedly emphasized that we would not purchase additional insurance. We resolutely said NO! Then she got a bit angry and ignored me. After a standoff, I asked if I could get the car keys. She responded that it wasn't 3 PM yet, which was my scheduled pickup time. So, I stepped back a few steps, waited for a few minutes, and received a pickup note or possibly a contract. She vaguely pointed to the side with her hand. I assumed I had to get the keys from the neighboring window, but the lady at the neighboring window told me to go to the parking lot at the back to get the car! Apart from the unpleasant experience with the insurance upselling, everything else was fine. If I had accepted her insurance offer, the total cost would have reached 600 Euros, which is double the price!

Had to wait a long time while picking up the car and didn't know where to leave the keys when returning it at the airport the next morning, which caused a delay.

They tried to sell me insurance, but I didn't buy it. Upon returning, I was charged for a paint scratch! The return was self-service, and I clearly checked everything myself! I had no choice but to accept it. However, later QEEQ's full insurance covered it!

The location is great, right on Diagonal Avenue. The staff is very friendly and didn't try to upsell insurance.

I booked a 7 seat vehicle as I wanted to be able to fit in 7 people. The car had 7 seats but could not possibly have say anyone in the third row. This was a bit disappointing.