Hertz, Ave Atocha Railway Station Station Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Ave Atocha Railway Station Station Information, Car Rental Instructions & Policies

Address

GLORIETA EMPERADOR CARLOS V,S/N P3 - PLANTA 0,28045,ES

Telephone

+34902023932

Pick-up Instructions

Please go to parking 3 of the train station for pick up. From inside the station, follow signs to "Puerta de Atocha", car parks P2 or P3 sign, You’ll eventually find yourself in the newer terminal. After entering, following the signs of "Alquiler de coches/car rental", you will get to Hertz counter. Please contact 902023932 if needed. Google map link: https://maps.app.goo.gl/6HZ2nD1LE19QLVFP7

Drop-off Instructions

From inside the station, follow address and signs to "Car Rental Parking/Aparcamiento coches alquiler", follow the P2 or P3 signs. You will get to Hertz counter. Parking Google map link: https://maps.app.goo.gl/6HZ2nD1LE19QLVFP7

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 9.309597 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Volkswagen Transporter 9 Seater Or Similar, Volvo S60 A4 Perf Volvo S90, Mercedes E Class, Bmw 7 Series, Mercedes E Class, Porsche Panamera Automatic Or Similar, Audi A5 Cabriolet, Volvo Xc60, Jaguar F-pace, Chevrolet Captiva, Citroen Spacetourer, Clio Cargo Van, Ford Custom, Vito 111 Cdi, Ford Transit Custom, Mercedes Sprinter Refrigerated, Crafter 20m3 Bodywork, Iveco Daily 12m3, Maserati Grecale Gt

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

EUR 15.75/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 17/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

EUR 14/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 14/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 15/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Show More Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Sweden Switzerland	EUR 16 per rental

When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Suzuki Jimny,Toyota C-hr,

EUR 1015 for Ora Funky Cat,

EUR 1050 for Opel Crossland X,

EUR 1080 for Dacia Duster 4*2,

EUR 1102.53 for Hyundai Hb20s 10 Fiat Cronos 10,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Toyota Prado,

EUR 1162.12 for Volkswagen Golf Navi,

EUR 1191.92 for Ford Focus,Renault Zoe,

EUR 1200 for Kia Cerato,Volkswagen T-cross 70kw Tsi,Fiat Argo 10,Toyota Aygo,Fiat 500 Cabrio,Smart Fortwo,

EUR 1400 for Fiat Punto, Seat Ibiza Or Similar,Nissan March,Toyota Ch-r,Ford Galaxy,Volkswagen Sharan,Chevrolet Aveo,Renault Logan,Mg Hs,Ford Kuga,Ford C-max Trend,Bmw 116,Fiat 500 Electric,Skoda Superb,Nissan X-trail,Ford Kuga,Mystery Car,

EUR 1500 for Audi A6,

EUR 1508 for Toyota C-hr Hsd,

EUR 1600 for Ford Transit Custom,

EUR 1800 for Mini One Cabrio Automatic O Similar,Chevrolet Captiva,Audi A3 Convertible,Bmw 3 Series,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Vauxhall Insignia,Hyndai Tucson,

EUR 1080 for Cupra Formentor,

EUR 1200 for Vauxhall Mokka Ev,Peugeot E 2008,Opel Corsa E,Fiat 500e-electric,

EUR 1800 for Corolla Cross 20 Compass 13 Creta 10 Tb,Suzuki Fronx,Bmw Series 1 Hatchback,Audi Q5 Inc,Jaguar E-pace,Volvo Xc40,

EUR 2000 for Mercedes E Class,Volvo S60 A4 Perf Volvo S90,Mercedes C-class Cabrio,Porsche 911,Citroen Spacetourer,

EUR 2800 for Jaguar F-pace,Volvo Xc60,Volvo Xc90--4wd,Mercedes E Class,Bmw 7 Series,

EUR 2200 for Audi Q5,

EUR 3500 for Maserati Grecale Gt,

EUR 3000 for Model 3 Sr-electric,Polestar 2-electric,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris,

EUR 750 for Clio Cargo Van,

EUR 775 for Ford Puma Hybrid,Hyundai Hb20,

EUR 790 for Audi A3,Peugeot 5008,Jeep Compass,

EUR 800 for Ford Custom,

EUR 805 for Nissan Versa,Fiat Egea,Hyundai Kona Hybrid,Citroen C4 Spacetourer,

EUR 850 for Crafter 20m3 Bodywork,

EUR 880 for Vw Beetle Convertible,Nissan Micra Convertible,Volkswagen The Beetle,

EUR 900 for Vito 111 Cdi,

EUR 950 for Mercedes Sprinter Refrigerated,Ford Transit Custom,

EUR 1400 for Fiat Punto, Seat Ibiza Or Similar,

EUR 805 for Nissan Versa,

EUR 1200 for Kia Cerato,

EUR 805 for Fiat Egea,

EUR 1400 for Nissan March,

EUR 1200 for Volkswagen T-cross 70kw Tsi,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Vw Beetle Convertible,

EUR 880 for Nissan Micra Convertible,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Ford Focus,

EUR 1400 for Toyota Ch-r,

EUR 1200 for Vauxhall Mokka Ev,

EUR 805 for Hyundai Kona Hybrid,

EUR 1400 for Mercedes A180,

EUR 790 for Audi A3,

EUR 1200 for Peugeot E 2008,

EUR 1800 for Mini One Cabrio Automatic O Similar,

EUR 1200 for Fiat Argo 10,

EUR 1191.92 for Renault Zoe,

EUR 809 for Suzuki Jimny,

EUR 775 for Hyundai Hb20,

EUR 3000 for Model 3 Sr-electric,

EUR 1800 for Chevrolet Captiva,

EUR 1400 for Ford Galaxy,

EUR 1400 for Volkswagen Sharan,

EUR 3000 for Polestar 2-electric,

EUR 1800 for Corolla Cross 20 Compass 13 Creta 10 Tb,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Opel Corsa E,

EUR 1400 for Chevrolet Aveo,

EUR 1400 for Renault Logan,

EUR 1000 for ,

EUR 1080 for Toyota C-hr,

EUR 1800 for Suzuki Fronx,

EUR 1400 for Ford Kuga,

EUR 950 for Ford Transit Custom,

EUR 805 for Citroen C4 Spacetourer,

EUR 1400 for Ford C-max Trend,

EUR 790 for Peugeot 5008,

EUR 1400 for Bmw 116,

EUR 1800 for Bmw Series 1 Hatchback,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Mercedes E Class,

EUR 2200 for Maserati Levante,

EUR 2800 for Jaguar F-pace,

EUR 2800 for Volvo Xc60,

EUR 2800 for Volvo Xc90--4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Toyota Aygo,

EUR 1400 for Fiat 500 Electric,

EUR 1200 for Fiat 500 Cabrio,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Bmw 3 Series,

EUR 2000 for Mercedes C-class Cabrio,

EUR 2000 for Porsche 911,

EUR 2000 for Citroen Spacetourer,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Vauxhall Insignia,

EUR 1400 for Skoda Superb,

EUR 1400 for Nissan X-trail,

EUR 1800 for Volvo Xc40,

EUR 1010 for Hyndai Tucson,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Mercedes E Class,

EUR 2800 for Bmw 7 Series,

EUR 1400 for Mystery Car,

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Suzuki Jimny,Toyota C-hr,

EUR 1015 for Ora Funky Cat,

EUR 1050 for Opel Crossland X,

EUR 1080 for Dacia Duster 4*2,

EUR 1102.53 for Hyundai Hb20s 10 Fiat Cronos 10,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Toyota Prado,

EUR 1162.12 for Volkswagen Golf Navi,

EUR 1191.92 for Ford Focus,Renault Zoe,

EUR 1200 for Kia Cerato,Volkswagen T-cross 70kw Tsi,Fiat Argo 10,Toyota Aygo,Fiat 500 Cabrio,Smart Fortwo,

EUR 1500 for Audi A6,

EUR 1508 for Toyota C-hr Hsd,

EUR 1600 for Ford Transit Custom,

EUR 1800 for Mini One Cabrio Automatic O Similar,Chevrolet Captiva,Audi A3 Convertible,Bmw 3 Series,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Vauxhall Insignia,Hyndai Tucson,

EUR 1080 for Cupra Formentor,

EUR 1200 for Vauxhall Mokka Ev,Peugeot E 2008,Opel Corsa E,Fiat 500e-electric,

EUR 1800 for Corolla Cross 20 Compass 13 Creta 10 Tb,Suzuki Fronx,Bmw Series 1 Hatchback,Audi Q5 Inc,Jaguar E-pace,Volvo Xc40,

EUR 2000 for Mercedes E Class,Volvo S60 A4 Perf Volvo S90,Mercedes C-class Cabrio,Porsche 911,Citroen Spacetourer,

EUR 2800 for Jaguar F-pace,Volvo Xc60,Volvo Xc90--4wd,Mercedes E Class,Bmw 7 Series,

EUR 2200 for Audi Q5,

EUR 3500 for Maserati Grecale Gt,

EUR 3000 for Model 3 Sr-electric,Polestar 2-electric,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris,

EUR 750 for Clio Cargo Van,

EUR 775 for Ford Puma Hybrid,Hyundai Hb20,

EUR 790 for Audi A3,Peugeot 5008,Jeep Compass,

EUR 800 for Ford Custom,

EUR 805 for Nissan Versa,Fiat Egea,Hyundai Kona Hybrid,Citroen C4 Spacetourer,

EUR 850 for Crafter 20m3 Bodywork,

EUR 880 for Vw Beetle Convertible,Nissan Micra Convertible,Volkswagen The Beetle,

EUR 900 for Vito 111 Cdi,

EUR 950 for Mercedes Sprinter Refrigerated,Ford Transit Custom,

EUR 1400 for Fiat Punto, Seat Ibiza Or Similar,

EUR 805 for Nissan Versa,

EUR 1200 for Kia Cerato,

EUR 805 for Fiat Egea,

EUR 1400 for Nissan March,

EUR 1200 for Volkswagen T-cross 70kw Tsi,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Vw Beetle Convertible,

EUR 880 for Nissan Micra Convertible,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Ford Focus,

EUR 1400 for Toyota Ch-r,

EUR 1200 for Vauxhall Mokka Ev,

EUR 805 for Hyundai Kona Hybrid,

EUR 1400 for Mercedes A180,

EUR 790 for Audi A3,

EUR 1200 for Peugeot E 2008,

EUR 1800 for Mini One Cabrio Automatic O Similar,

EUR 1200 for Fiat Argo 10,

EUR 1191.92 for Renault Zoe,

EUR 809 for Suzuki Jimny,

EUR 775 for Hyundai Hb20,

EUR 3000 for Model 3 Sr-electric,

EUR 1800 for Chevrolet Captiva,

EUR 1400 for Ford Galaxy,

EUR 1400 for Volkswagen Sharan,

EUR 3000 for Polestar 2-electric,

EUR 1800 for Corolla Cross 20 Compass 13 Creta 10 Tb,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Opel Corsa E,

EUR 1400 for Chevrolet Aveo,

EUR 1400 for Renault Logan,

EUR 1000 for ,

EUR 1080 for Toyota C-hr,

EUR 1800 for Suzuki Fronx,

EUR 1400 for Ford Kuga,

EUR 950 for Ford Transit Custom,

EUR 805 for Citroen C4 Spacetourer,

EUR 1400 for Ford C-max Trend,

EUR 790 for Peugeot 5008,

EUR 1400 for Bmw 116,

EUR 1800 for Bmw Series 1 Hatchback,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Mercedes E Class,

EUR 2200 for Maserati Levante,

EUR 2800 for Jaguar F-pace,

EUR 2800 for Volvo Xc60,

EUR 2800 for Volvo Xc90--4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Toyota Aygo,

EUR 1400 for Fiat 500 Electric,

EUR 1200 for Fiat 500 Cabrio,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Bmw 3 Series,

EUR 2000 for Mercedes C-class Cabrio,

EUR 2000 for Porsche 911,

EUR 2000 for Citroen Spacetourer,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Vauxhall Insignia,

EUR 1400 for Skoda Superb,

EUR 1400 for Nissan X-trail,

EUR 1800 for Volvo Xc40,

EUR 1010 for Hyndai Tucson,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for Mercedes E Class,

EUR 2800 for Bmw 7 Series,

EUR 1400 for Mystery Car,

USD 0 for other car models.

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

5.2 mi from Cuatro Vientos Airport

8.4 mi from Madrid–Barajas Airport

Railway Stations

0.1 mi from Atocha Train Station

4.4 mi from Chamartin Station

Hotels

1.1 mi from PYR se1ect Plaza Mayor II y III

1.3 mi from Hotel Claridge Madrid

5.4 mi from Eurostars Suites Mirasierra

Other Landmarks

0.4 mi from Paseo Del Prado

0.8 mi from Puerta Del Sol Madrid

3.1 mi from Convention Center

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 40.4086027 -3.6935136

Location Images

Hertz-Ave Atocha Railway Station Station-29824-telegraph

Guest Reviews

Total points： 6.6 / 10 Average

Vehicle condition: 0.8
Vehicle cleanliness: 0.8
Spaciousness: 0.6
Counter staff: 0.6
Pick-up location: 0.5
Drop-off location: 0.6
Pick-up time: 30-60 mins
Drop-off time: 0-10 mins

S.Sarangi
Madrid
8.3 /10 Very good
Reviewed: Thursday, September 25, 2025
Paid about 12 euros a day for a better model. Upgraded from Seat Leon to Toyota CHR. Could feel the difference on the highways. Definitely a good tradeoff
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Matt
Madrid
9.7 /10 Excellent
Reviewed: Thursday, September 25, 2025
Easy pick up and drop off, definitely recommend.
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Hans
Madrid
4 /10 Average
Reviewed: Thursday, September 25, 2025
Car pick-up: Not too bad Car drop-off: Terrible (to the point that I don't even want to use Hertz again) Car pick-up was way longer than expected. It's normal to wait for awhile but that day was very crowded and service was relatively slow. Service personel was kind and friendly but didn't give us the mini van (or equivalent) as stated on our booking voucher. Instead, we had a much smaller car, a Toyota CHR. We were not too happy about that. Car drop-off service was terrible. It took more than 30 mins. I waited for more than 10 mins after asking someone to help me. Then went into the office, I was ignored by 4 service personels for more than 5 mins - all pretending that I wasn't standing in front of them. I asked for help again and someone said that a specific Hertz lady would assist me. She was busy at that time, handling a rather difficult customer. At the 20mins or so mark, she came to me with extremely foul attitude to tell me to park the car in a extremely tight lot (when she parked the car for the previous customer). With her fault mood directed at me, her words and actions were unprofessional. At this point, I was boiling and pissed. I gathered myself to patiently park the car and subsequently after that called her out on her bad attitude. I told her that it's unacceptable to bring her previous customer issues and anger upon me and it was entirely unprofessional. I honestly have not met with such poor service from any of the other car companies. And this was not the first time I have had experience such poor service with Hertz. Overall, service standards were appalling. Terrible attitude from service staff, no initiative from service crew when there were 6 of them and long waiting time.
Read More >
Harlan Isaiah
Madrid
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Simple rental procedures, friendly and attentive front desk service, easy and convenient car return.
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Bowen Carroll
Madrid
6 /10 Average
Reviewed: Thursday, September 25, 2025
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Vic Tobias
Madrid
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
After the car window was broken by a thief in Barcelona, they replaced the car for free. When a car of the same class wasn't available, they upgraded it to a Mercedes automatic business car.
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Abigail Harrod
Madrid
6 /10 Average
Reviewed: Thursday, September 25, 2025
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Saxon Dulles
Madrid
8 /10 Very good
Reviewed: Thursday, September 25, 2025
Overall very satisfied. Just a bit of a long wait in line at the store.
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Ives Cooper
Madrid
2 /10 Poor
Reviewed: Thursday, September 25, 2025
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Mavis Eveline
Madrid
2 /10 Poor
Reviewed: Thursday, September 25, 2025
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Sebastiane Roger
Madrid
8 /10 Very good
Reviewed: Thursday, September 25, 2025
Although there were language barriers, the staff was patient and efficiently handled the car pickup and return procedures. Especially on the 13th when we changed the drop-off location, the company was very accommodating!
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Viola Patience
Madrid
2 /10 Poor
Reviewed: Thursday, September 25, 2025
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Primo Maxwell
Madrid
4 /10 Average
Reviewed: Thursday, September 25, 2025
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Bonnie Albert
Madrid
2 /10 Poor
Reviewed: Thursday, September 25, 2025
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Sebastiane Roger
Madrid
4 /10 Average
Reviewed: Thursday, September 25, 2025
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Darren Whit
Madrid
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Almost no queue, very few people
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Evangeline Den(n)is
Madrid
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Very satisfied
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Marjorie Nelly
Madrid
8 /10 Very good
Reviewed: Thursday, September 25, 2025
Overall service is good.
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Maggie Barnard
Madrid
2 /10 Poor
Reviewed: Thursday, September 25, 2025
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Steward Jenkin(s)
Madrid
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Very good, straightforward process
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Reg Moses
Madrid
6 /10 Average
Reviewed: Thursday, September 25, 2025
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Pamela Douglas(s)
Madrid
6 /10 Average
Reviewed: Thursday, September 25, 2025
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Ingram Matthew
Madrid
8 /10 Very good
Reviewed: Thursday, September 25, 2025
Hertz counter
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Sebastiane Roger
Madrid
4 /10 Average
Reviewed: Thursday, September 25, 2025
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Leo Tours
Madrid
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Quite convenient!
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Violet Haggai
Madrid
8 /10 Very good
Reviewed: Thursday, September 25, 2025
The customer service actively recommended insurance and GPS upgrade, but later calls couldn't get through.
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Yale Valentine
Madrid
4 /10 Average
Reviewed: Thursday, September 25, 2025
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Neil Margaret
Madrid
6 /10 Average
Reviewed: Thursday, September 25, 2025
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Beverly Locke
Madrid
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Very satisfied
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Freda Mackintosh
Madrid
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
It's okay, but they only stick to their job responsibilities and ignore unrelated issues. This does show they are professional and keep work and personal matters separate.
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Sharon Walker
Madrid
6 /10 Average
Reviewed: Thursday, September 25, 2025
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Ian Zacharias
Madrid
10 /10 Excellent
Reviewed: Thursday, September 25, 2025
Overall satisfied, depends on luck. Most staff are very nice, but the first lady I encountered had a bad attitude.
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