Excelencia

The waiting time in line at Avis is relatively long, but the service is good.

I had to add extra insurance because the Asian female staff insisted the insurance I bought wasn't enough, even though I thought it was sufficient. It cost me an additional 11 dollars per day. I really didn't want to argue further; it was summer vacation, the line was long, and I had already queued for an hour. I just wanted to leave quickly, so I ended up paying.

No convertible available on pick-up so had to stay an extra night in San Francisco and use a temp rental car with additional bridge tolls. Had to return next day where "Prestige" staff were diabolical, at one point asking me how I thought I could get a refund for the 1 day lost using the Avis system. First Mustang had a rip through the side wall of one tyre which wasn't dealy with until I checked out of the parking lot - they advised me to change the vehicle, which we had to do for safety. Therefore, I actually hired 3 vehicles! At drop-off it was discovered that the pick-up location staff had not correctly applied the exchange rate of my stirling payment and had thought that I owed a one-way fee. Initial accusations from junior staff were then corrected by the Manager with no more to pay. Both pick-up (2 days) and drop-off caused much anxiety. However, thank you to Shy at Oakland and the Manager at Harry Reid.

Car rental companies in the US tend to be strong-willed, with no inspections for pick-up and drop-off. There's a higher level of social trust, but the service awareness is relatively poor.

staff was helpful and fast allotment of the car. However it will be great if the personnel at the counter can tell us about what car has Android Auto or Apple CarPlay..