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Live chat Email us Service Code: 2860010122
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Reviewed: Fri, Mar 28, 2025
About AVIS: 4.0 /10
During this trip, I rented from AVIS twice. The first time, I got scammed. The second time, I made sure to go through all the terms and conditions carefully to avoid being tricked. Now, AVIS requires you to sign and confirm via a tablet, which means you don't get a physical rental agreement and can't confirm specific charges. I picked up the car at Los Angeles Airport and clearly informed the staff that I had already purchased all the necessary insurance and services. However, the AVIS staff still added services like roadside assistance. When they charged my credit card on-site, it was $250, and I asked what the fee was for. The staff replied that it was just a security deposit. After returning the car, AVIS directly charged $125, which I later confirmed through the rental platform was for roadside assistance and insurance services. I feel all charges should be processed on-site during the rental process, which allows you to negotiate with the staff. Deducting the fee after returning the car feels like a hidden trap because the service is already completed and you have no way to negotiate a refund with AVIS at that point.
About QEEQ: 10.0 /10

Relevant Reviews on AVIS Los Angeles International Airport

Porter Wyclif(fe)

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Reviewed: Tue, Apr 29, 2025
About AVIS: 10.0 /10
Efficient and well-organized
About QEEQ: 10.0 /10

Morton Joule

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Reviewed: Thu, Apr 24, 2025
About AVIS: 4.0 /10
I booked a Ford Edge, but they gave me a smaller Chevrolet Equinox instead. When I argued with the front desk, they said they didn’t have any Ford Edges available. If no Ford Edge was available, why not offer me an upgrade? Why downgrade me? For years, I've rented cars at Los Angeles Airport in the U.S., and at other rental companies, I could choose any car I liked from a parking area filled with medium and large SUVs. I could pick any one and drive off. At AVIS, however, they assign you a specific car, and in this case, they even downgraded me. This is truly unacceptable!

Geoffrey Fanny

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Reviewed: Wed, Apr 16, 2025
About AVIS: 10.0 /10
Great service, easy car pickup.
About QEEQ: 10.0 /10

Lee Doyle

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Reviewed: Tue, Apr 8, 2025
About AVIS: 10.0 /10
Excellent!
About QEEQ: 10.0 /10

Debby Dierser

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Reviewed: Mon, Apr 7, 2025
About AVIS: 10.0 /10
Very satisfied, all issues were promptly resolved.
About QEEQ: 10.0 /10

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