Trouble free car hire with no hidden extras

The staff completed the damage assessment on the spot. The bill was not very clear, but consulting through QEEQ basically met my expectations.

Staff were helpful. It was not clear that car hire was not based at the airport and the directions for the bus were not accurate so we wandered around the airport searching for a while and then had a 20 min wait for a bus. Unsure if this is a QEEQ or Budget issue.

In Málaga, Spain, Budget and Avis are located together. After collecting our luggage, we followed the signs directly to the rental area. There were noticeably fewer staff at Budget compared to Goladcar next door. The service staff's English was just enough for communication. We added full insurance, which is very necessary. However, the TOMTOM GPS device was not very good. The guy at the parking lot when returning the car was also very friendly.

They did a great job and will continue to use them if they maintain this level of customer service.

Cheap prices,simple to use.

Although I will never be able to prove it, I do believe that Budget at El Prat ran a scam on me. I rented the car for one day for 17 euros. But they took me to the cleaners for 350 euros. 220 for repair, 40 for handling (??) and 80 for administration whatever (??). They found the smallest of scratches on the rear bumper. Most certainly it was there when I got the car but they make sure to just hand you the keys and make do for yourself to go over the car. The parking lot is dark and it is impossible for any driver to find these small scratches. But thats all part of the scam. I don´t know why I´m writing this. Not like anyone is going to read this or give a shit. Never ever will I do business with Budget or Avis and I will tell everyone I know about this disgusting company and this horrible scam. And all the clerk could say, ´don´t worry, your insurance will pay´ Thats what these horrible people think makes it ok to be so disgusting.