A misrepresented ripoff, insurance excess of euro32,000 is nothing but a scam.

Excellent.

Overall not bad, didn't encounter any issues, although communication wasn't very smooth due to language barriers.

The car rental counter is located in Terminal 2 and is clearly marked. The pickup process was simple and smooth. After completing the paperwork, you go to the parking lot and find the key counter. The process was seamless and the staff were welcoming.

This was the worst car rental experience I've ever had. The staff at the store were pushy, trying to upsell and change the car model for additional costs. While the extra charges weren't too much, they ignored my clear request to pay with a Euro debit card instead of a credit card. The staff even locked the doors and left during my attempts to withdraw money, and ultimately charged my credit card. Communication was completely ineffective, and the whole process was extremely frustrating.

I placed my car rental order at least two months in advance, yet I had to wait over an hour to complete the paperwork and our chosen model wasn't available. Despite booking so early, they switched our car and made us wait so long. I have no idea what you guys are doing.