Good experience

I got a downgrade of car type due to my reserved car was not repair yet

The car was not totally clean externally and visible defects/damage were not fully or correctly recorded. Upon return I was challenged regards said damage, but I had GPS date and timed photo of damage at the pick up site before setting off. Resulting in an uncomfortable return.

Staff tried their best to sell me expensive insurance with scare tactics say I could be liable for £18,000 if the vehicle was damaged. I will not use this company again.

All excellent apart from time waiting for pick up and drop off. Only one staff member on duty each time and they were very good but far too busy and it really needed another staff member to ease waiting times for customers. Otherwise I was very pleased.

Like: The vehicle was great! It was just what we needed for 5 adults with luggage on a week exploring the UK.
Dislike: Picking the vehicle up seemed to take a very long time. Being a warm day, the other 3 adults came into the waiting room with their luggage and the lady doing our paperwork realised they were with us and said she had been going to give us a different (smaller) car but when she saw the others and their luggage, she gave us the car we had booked. I thought this was a little odd - there was a reason we had booked a large vehicle, but we were glad the others came in when they did so we didn't have to come back and do it all again! We had to drop the vehicle back after hours and had been told to drop the key in a certain place in the terminal, however the terminal had also closed and a security guard told us he was to take the key. We haven't heard anything back, so assume the key got back to the right people in the end.