Speed of collection was incredibly slow - and insufficient staff available to meet the demand - 45 minutes before anyone was able to start processing the collection.

Counter staff were very good, polite and helpful. Had an issue when I returned the car full having paid for a tank of fuel in collection. Took several attempts until my money was refunded.

Simple and easy to use

Very disappointed. Did no receive the right size car due to the 36 day booked period. Will not use this company again.

Counter staff were very friendly and helpful and offered me an upgrade to an automatic car but didnt tell me of the extra charge until my credit card was charged for this choice of vehicle.

All Europcar staff are very helpful. the “flat tire” light went on on my dashboard. I called the customer service and they immediately directed me to a nearby garage and fix it. I have problem in finding the location to return my car. Called customer service again and they provided excellent guidance and solve my problem. Really like Europcar service. I like my VW Sharan. Very spacious which fit my requirement well. However, I think the car needs some maintenances as the engine has to be manually restarted a couple of times.